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Student
At-a-loss
Posts: 1
Member Since: ‎08-11-2014
Message 1 of 3 (86 Views)

Blank ink won't print on 5520 Photosmart

I have done everything....cleaned, aligned, checked and double checked.  I have installed four new cartridges, and my black still won't print.  Everything was fine and then all of a sudden my 'old' black wouldn't work (it was only 1 month old), so I printed a couple of printhead and alignment pages.  No changes.  Still no black.  So I went out and purchased all new cartridges (and all HP) and a substantial cost.  The problem is still there.  I don't need to know about the four steps, etc as I have done them all at least three times.  When the alignment sheet is printed, all I get is blue and a couple of red words at the bottom of the page.  Should I just give up, throw this *!*!*!*!* away, and start using my Canon?  I am so frustrated that I could just cry :smileysad:

Regents Professor
Ciara_B
Posts: 6,263
Member Since: ‎11-27-2009
Message 2 of 3 (73 Views)

Re: Blank ink won't print on 5520 Photosmart

As this is a 5520 I'd advise calling HP Phone Support about, irregardless if it's out of warranty, as you may require a replacement printer.

 

Can you please let us know how you get on?

 

Thanks

Ciara

 

Troubleshooting

http://h10025.www1.hp.com/ewfrf/wc/document?cc=ie&lc=en&dlc=en&docname=c03955472

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Student
swannee
Posts: 1
Member Since: ‎08-12-2014
Message 3 of 3 (63 Views)

Re: Blank ink won't print on 5520 Photosmart

I've had the same situation occur on my 5520 this morning.  Have you by chance contacted HP and if so what was the result?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation