06-17-2014 10:33 AM
I've run Self-Test Diagnostic reports and Print Quality Diagnostic reports - and they report that the printhead status is "good" for both the Black/Yellow printhead and the Magenta/Cyan printhead. However, my printer isn't printing in blues (and maybe yellows). I've done the alignment process and other simple/basic repair and maintenance steps. And all cartridges have enough/a lot of ink. I've changed them out - just to make sure.
My printer is about 1 year OUT of warranty. Any suggestions?
06-17-2014 12:45 PM
06-17-2014 01:28 PM
No apology necessary!
I found 2 documents that will help guide you through the necessary steps to troubleshoot the issue. If the first one doesn't resolve the issue, proceed to the next one.
I hope this helps!
I work on behalf of HP
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies