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Honor Student
Posts: 2
Member Since: ‎06-17-2014
Message 1 of 4 (186 Views)

Blues Don't Print

I've run Self-Test Diagnostic reports and Print Quality Diagnostic reports - and they report that the printhead status is "good" for both the Black/Yellow printhead and the Magenta/Cyan printhead. However, my printer isn't printing in blues (and maybe yellows). I've done the alignment process and other simple/basic repair and maintenance steps. And all cartridges have enough/a lot of ink. I've changed them out - just to make sure.

 

My printer is about 1 year OUT of warranty. Any suggestions?

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HP Support Agent
Posts: 11,044
Member Since: ‎09-02-2013
Message 2 of 4 (173 Views)

Re: Blues Don't Print

Hi amayhp,

 

I would be happy to help you, but I need to know which printer you have. Finding Your HP Product Model Number.

 

Please post back and I will watch for your reply.

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Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


 

Sunshyn2005 - I work on behalf of HP


Honor Student
Posts: 2
Member Since: ‎06-17-2014
Message 3 of 4 (171 Views)

Re: Blues Don't Print

Sorry! I have an HP OfficeJet Pro 8500A. The Product # is: CM755A.

HP Support Agent
Posts: 11,044
Member Since: ‎09-02-2013
Message 4 of 4 (167 Views)

Re: Blues Don't Print

Hi amayhp,

 

No apology necessary! Smiley Happy

 

I found 2 documents that will help guide you through the necessary steps to troubleshoot the issue. If the first one doesn't resolve the issue, proceed to the next one.

 

Printer Does Not Print Black Ink or Color Ink, or Prints Blank Pages

 

Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems

 

I hope this helps!

Please click the Thumbs up icon below to thank me for responding.


 

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~


Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.


 

Sunshyn2005 - I work on behalf of HP


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