C309a Printhead Problem (2259 Views)
Reply
Student
melock11
Posts: 1
Registered: ‎10-19-2011
Message 1 of 2 (2,259 Views)

C309a Printhead Problem

I have a Printhead Problem on my C309a all-in-one printer.  It tells me to "Remove all Cartridges.  Next, lift gray latch and remove Printhead.  Then, re-install Printhead and Cartridges."  I have done this several times but cannot get the error message to go away, or get the printer to work again.

Distinguished Professor
Ciara_B
Posts: 5,620
Registered: ‎11-27-2009
Message 2 of 2 (2,245 Views)

Re: C309a Printhead Problem

Hi melock11

Any luck if you perform a partial reset ? (as per solution 6 here )

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation