07-30-2013 01:35 PM
I have a HP C309a. I just changed the photo black ink cartridge, and now I'm getting a message telling me that "the following cartridges appear to be missing or damaged." When I change that cartridge, it shows another cartridge to be damaged or missing. If I turn off the machine, and then turn it on again, it will show another cartridge to be missing or damaged. So, it doesn't consistently say that the same cartridge is missing or damaged, but always shows that one or more of them are. I had this problem once before, and it wasn't because the cartridges were actually missing or damaged. I've forgotten how I solved it previously.
07-31-2013 08:48 AM
Hi, have you tried making sure the cartridges are snapped in properly?
More details in the link below
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies