Can I turn off the annoying hp pop up that says "genuine hp cartridges" that flashes once a minute?

[c1v]

I have an hp deskjet f4580 printer installed with a computer using windows 7 64 bit. An hp window from the hp solution center keeps popping up telling me about genuine hp ink cartridges. I have a cartridge installed and it is working great as is the printer. But the pop up is distracting and maddening. I tried re-installing the software and that did not solve the problem. Is there a way to turn off this feature so it doesn't flash repeatedly?

[pcwizard]

Hi c1v,

Realign the cartridges

Follow these steps to print an alignment page and realign the cartridges. Let me know if you continue to get the pop up messages?

Step one: Print an alignment page

1. Make sure you have plain paper loaded in the product.
2. Open HP Solution Center:
3. Windows XP: Click Start , click All Programs , click HP , and then click HP Solution Center .
4. Windows Vista: Click the Windows icon ( ), click All Programs , click HP , and then click HP Solution Center .
5. HP Solution Center opens in a new window.
6. In HP Solution Center, click Settings ( ).
7. In the Print Settings section, click Printer Toolbox . The printer Toolbox opens in a new window.
8. Click Align the Print Cartridges ( ).
9. Click Print Page . The product prints an alignment page.
   Figure 9: Product prints an alignment sheet

   

Step two: Scan the alignment sheet

1. Lift the product lid.
   Figure 10: Lift the product lid

   
2. Place the alignment sheet on with the printed-side down on the right-front corner of the scanner glass. See the engraved guide next to the scanner glass for help loading the alignment sheet.
   Figure 11: Load the alignment sheet

   
3. Lower the product lid.
   Figure 12: Lower the lid

   
4. Press the Scan button ( ) to scan the alignment sheet.
   Figure 13: Scan the alignment sheet

   
5. Wait while the product scans the alignment sheet and completes the alignment process.

[c1v]

I have realigned the cartridges following the steps suggested multiple times but this has not solved the problem.

[pcwizard]

Hi c1v,

Are you using a new OEM or remanufactured cartridge in the printer?

Did this just start right after you installed a new cartridge?

[c1v]

The problem did start after changing the black cartridge. I am using a brand new hp 60 black cartridge purchased a Wal-mart.

[pcwizard · Accepted solution]

Hi c1v,

It is possible that the printer is not reading this new cartridge correctly. One thing you can try is clean the copper contacts on the cartridge with a damp lint free cloth to make sure it connects properly in the printer. Let me know what you find out?

Do you have another new black cartridge you can install to see if the cartridge is causing this issue?

[c1v]

I cleaned the contacts on the cartridge, reinstalled it into the printer, and realigned the cartridges. So far that seems to have taken care of the problem. I do have another cartridge and I'll try that if this doesn't work.

Thank you so much for your time and help. I really appreciate it.

[pcwizard]

Hi c1v,

Glad to hear the issue has been resolved. Have a wonderful day.

[3Sis]

Found a solution that worked for me.  I have a Officejet 4655.  Installed a new cartridge.  Now, EVERY time I print, I get that annoying "Genuine HP cartridge installed".  I disabled bidrectional support.  Voila.  No more popup! 

I have Windows 10.  Go to control panel - devices and printers.  Right click on your PRINTER (not the fax).  Select PRINTER PROPERTIES (not properties).  Select PORTS tab.  At bottom of window are two check boxes.  Deselect "enable bidirectional support".

[ElizebethM]

Thank you 3Sis, this solve my pop-up problems