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Can' change ink cartridges (206 Views)
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Tyndidwoy Student
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Tyndidwoy
Posts: 2
Registered: ‎08-14-2011
Message 1 of 3 (206 Views)
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Can' change ink cartridges

‎08-14-2011 08:52 AM

I have a Photosmart AIO B210a printer. 

It is showing an error 0x6100004c Ink system failure or printer error.

 I have Tried the obvious switching on/off, removing power cables..... but no change.

I lifted the cartridge access door, and notice that the print head/cartridges do not move to centre (which is a problem as I can't access cartridge to change inks). This may be the problem with the printer. Also The printer will not let me access menus as it just displays the error message.

How do I resolve?

Please can anyone help?

Thank you

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PhD Student PhD Student
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Ciara_B
Posts: 2,297
Registered: ‎11-27-2009
Message 2 of 3 (194 Views)
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Re: Can' change ink cartridges

‎08-15-2011 07:02 AM

Hi

Try the steps in the 'Any other error code' section in the link below

 

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01458034&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

That work?

 

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
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Tyndidwoy Student
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Tyndidwoy
Posts: 2
Registered: ‎08-14-2011
Message 3 of 3 (184 Views)
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Re: Can' change ink cartridges

‎08-16-2011 03:20 AM

Thanks for trying but I had already gone through the HP site for solutions and tried a few but nothing has worked.  Even retried some (just in case :-) ).

I guess all that is left is to take it to someone to service and fix?

Turning out not to be a good value printer?

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