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jmurphy10999
Posts: 2
Member Since: ‎08-30-2011
Message 1 of 23 (12,946 Views)
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Cartridge Error: Cartridge on left must be replaced

I have an all-in-one 6310 Officejet. I print only in black ink and my color cartridge is finally empty. Is there a way to bypass the error message I am getting? The printer will not print anything right now. I am ready to toss this thing and get a Lexmark!

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Bob_Headrick
Posts: 15,301
Member Since: ‎11-17-2008
Message 2 of 23 (12,944 Views)

Re: Cartridge Error: Cartridge on left must be replaced

[ Edited ]

The cartrdige being empty would not cause printing to be blocked on this model, but if it has failed electrically you will get that message.  Cleaning the cartridge contacts as shown here may help the problem. 

 

For printing only (not copying) you may be able to print in reserve mode by removing the color cartridge.  Some all-in-one models do not support this feature, I am not sure aout the Officejet 6310.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

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jmurphy10999
Posts: 2
Member Since: ‎08-30-2011
Message 3 of 23 (12,939 Views)

Re: Cartridge Error: Cartridge on left must be replaced

Thank you Thank you! I cleaned the catridge but it wouldn't print....then simply removed it (I had tried that earlier without success) again and presto! It prints! Thanks again!

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jacnkev
Posts: 2
Member Since: ‎09-07-2011
Message 4 of 23 (12,819 Views)

Re: Cartridge Error: Cartridge on left must be replaced

I too had the problem/message remove and check color cartridge, etc. Removed, tried new cartridges X2, cleaned nozzle with swab and distilled water, still same message. When I removed the color cartridge, it did print test page for me in black, but as soon as I place any cartridge in the green stall, I get the same message "Remove and check color cartridge". No matter whether I put a used or two new color cartridges in the stall, same message. Is this a permanent failure? or is there something else to try?

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Bob_Headrick
Posts: 15,301
Member Since: ‎11-17-2008
Message 5 of 23 (12,809 Views)

Re: Cartridge Error: Cartridge on left must be replaced


jacnkev wrote:

I too had the problem/message remove and check color cartridge, etc. Removed, tried new cartridges X2, cleaned nozzle with swab and distilled water, still same message. When I removed the color cartridge, it did print test page for me in black, but as soon as I place any cartridge in the green stall, I get the same message "Remove and check color cartridge". No matter whether I put a used or two new color cartridges in the stall, same message. Is this a permanent failure? or is there something else to try?


What printer model?

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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jacnkev
Posts: 2
Member Since: ‎09-07-2011
Message 6 of 23 (12,755 Views)

Re: Cartridge Error: Cartridge on left must be replaced

Photosmart 2610

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ashbery
Posts: 1
Member Since: ‎05-27-2012
Message 7 of 23 (12,035 Views)

Re: Cartridge Error: Cartridge on left must be replaced

On going error. "replace or re-install left cartridge" on my 6310 all-in-one. Office Max replaced nearly new tri color cartridge but problem persists. I search the internet for solutions, tried many. This seems to be pervasive problem acrossed the product line. 

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Bob_Headrick
Posts: 15,301
Member Since: ‎11-17-2008
Message 8 of 23 (12,020 Views)

Re: Cartridge Error: Cartridge on left must be replaced

[ Edited ]

ashbery wrote:

On going error. "replace or re-install left cartridge" on my 6310 all-in-one. Office Max replaced nearly new tri color cartridge but problem persists. I search the internet for solutions, tried many. This seems to be pervasive problem acrossed the product line. 


Do you have HP cartrdiges or third party remans?  The third party cartridges are cartridges that have been used up a least once, then returned to the store, then shipped back to a remanufacturer.  The quality varies greatly depending on the manufacturer but have generally poor reliability, see here for a study

 

Cleaning the cartirdge contacts as shown here may help. 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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sierra-remote
Posts: 2
Member Since: ‎07-02-2012
Message 9 of 23 (11,646 Views)

Re: Cartridge Error: Cartridge on left must be replaced

No this was not helpful at all.  I cleaned the contacts and still get the same message.  HP customer service has to easily be the absolete worst I have ever seen.

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Bob_Headrick
Posts: 15,301
Member Since: ‎11-17-2008
Message 10 of 23 (11,636 Views)

Re: Cartridge Error: Cartridge on left must be replaced


sierra-remote wrote:

No this was not helpful at all.  I cleaned the contacts and still get the same message.  HP customer service has to easily be the absolete worst I have ever seen.


Please read this post then provide some details.  What printer model? What operating system?  Are there any error messages on the printer or computer screen?  

 

Please be aware that this forum is a peer to peer support forum, it is not a direct link to HP support.  If you want to talk to HP support then Contact HP.

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button -------------------v

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation