Question
Reply
 
Student
Jane-Gregg
Posts: 1
Member Since: ‎01-28-2014
Message 1 of 3 (610 Views)

Cartridge Jam - HP photosmart 5524

Have an issue with a cartridge jam on my Hp photosmart 5524 - I've tried following the instructions shown on the display animation, however, I can not get the carriage that carries the ink cartridge to move. I don't want to force it as I may break the printer innards! What should I do? The cartridge carriage seems stuck and won't move!
PhD Student
Wally_R
Posts: 883
Member Since: ‎12-10-2013
Message 2 of 3 (581 Views)

Re: Cartridge Jam - HP photosmart 5524

Hi there Jane-Gregg,

 

If the printer is still within warranty, please call phone support for help: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

 

If you'd like to try some steps yourself, this documet has the best chance of fixing it:  http://h10025.www1.hp.com/ewfrf/wc/document?docname=c03241387&cc=us&dlc=en&lc=en&product=5218822

 

Regards, Wally

 


*** If my reply was helpful, please click on the "Kudos Thumbs-Up" on the left, as a way to say "Thanks!".

If this reply also fixed your issue - please click the "Accept as Solution" button, so that others can find the same answer. ***
Student
zazaza
Posts: 1
Member Since: ‎02-14-2014
Message 3 of 3 (547 Views)

Re: Cartridge Jam - HP photosmart 5524

[ Edited ]

I have exactry the same problem with my HP photosmart 5524 all in one.

 

cartridge doesn't come out.

 

do i need to call them?

 

Jane-Gregg have you fixed yours?

 

 thanks

 

zazaza

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation