01-28-2014 03:33 AM
01-30-2014 01:45 AM
Hi there Jane-Gregg,
If the printer is still within warranty, please call phone support for help: http://www8.hp.com/us/en/contact-hp/phone-assist.h
If you'd like to try some steps yourself, this documet has the best chance of fixing it: http://h10025.www1.hp.com/ewfrf/wc/document?docnam
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02-14-2014 04:14 PM - edited 02-14-2014 04:22 PM
I have exactry the same problem with my HP photosmart 5524 all in one.
cartridge doesn't come out.
do i need to call them?
Jane-Gregg have you fixed yours?