07-01-2011 07:58 PM
Turned on printer - got error message reading: There is a problem with at least one of the cartridges. Had not done anything different to printer prior to this message - worked just fine 2 days ago. Tried reinserting cartridges, re-aligning, cleaning heads, and anything else we could find on apps. Nothing worked! Please help. thank you
07-02-2011 11:16 AM
Try the troubleshooting steps in this page.
Bob Headrick, Microsoft MVP Windows Expert - Consumer, HP Expert
I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.
If your problem is solved please click the "Accept as Solution" button -------------------v
If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V