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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-01-2015 07:21 AM

HP Recommended
Product: GO Deskjet3055A
Operating System: Microsoft Windows 7 (32-bit)

Since installing two new cartridges I am getting this message.Cartridges set to default. Can't get past this problem. How do I solve it please?

2 REPLIES 2

‎04-02-2015 09:02 AM

HP Recommended

Hi @J19 ,

 

I read your post and see that you are getting the error message "Cartridges set to default", after installing two new cartridges. I will certainly do my best to help you.

 

Are you using Genuine HP Cartridges?

 

I would do a hard reset to see if that will resolve the issue.
Leave the printer on and unplug the power cable from the printer and wall outlet for 60 seconds.
Then reconnect the power cable to the printer and wall outlet rather than a surge protector.
This ensures the printer is receiving full power and may help this situation.


I believe this means that the cartridges are not fully aligned.  Please try the steps in this document to see if it will help resolve this issue. HP Deskjet 3050A (J611) and 3050 (J610) All-in-One Printer Series - 'Alignment Failed' Error Message... Disregard the title.

 

If there is anything else I can help you with, just let me know.

 

Have a nice day!
Thank You.

 

 

Gemini02

I work on behalf of HP

Click the Thumbs Up below to say “Thanks” for helping!
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‎09-28-2016 07:43 AM

HP Recommended

BOUGHT A 662XL COLOURED INK YESTERDAY  BUT WHEN TRYING TO USE IT, IT IS SAYING IT IS SET TO DEFAULT, WHAT DOES THIS MEAN AND HOW DO I FIX THIS.

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