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alexandra97
Posts: 2
Member Since: ‎11-22-2013
Message 1 of 3 (149 Views)

Changing the region on a C3180 printer

Hi,

I need some help on changing the region on my printer. I brought it from France to Canada. I have the cartridges from France but they are empty so I cannot print the report. I aslo have new cartridges bought in Canada. I've called HP 3 times so far. Before changing the cartdiges, no lights were flashing. I tried to print and the paper went through but came out blank since the ink is all gone. Since then, I have the copy black and colour flashing and I can no longer print. The girl I talked to the first time (for 2 hours) concluded that there was another issue with the printer (which i know is not true) and assured me a call back from a supervisor.

2 weeks later, since I had not gotten a call back, I contacted them again and this time was told to call HP France because that's were my printer is from and they can't help me. When i asked to talk to a supervisor, the story changed a bit and I was told that I would get a call back for sure by Wednesday (that was on Saturday). Nearly a week later, no call from HP. I call them again and I'm offered a different solution: buy a new HP printer at 50% off! When ask to talk to a supervisor, once again, I told that my issue will be ecalated and that I will get a call back by Monday. 

If HP needs a report print from my printer, they should provide me with a cartridge from France and if they can't do that, then I should be getting my money back for the Canadian Cartidges that I bought and opened but can't use. Instead of getting help, I'm asked to spend more money on  a HP product. 

I'm very frustrated and would really appreciate some help in the matter.

Thanks

Provost
ShlomiL
Posts: 10,637
Member Since: ‎01-03-2011
Message 2 of 3 (145 Views)

Re: Changing the region on a C3180 printer

Hi,

I am sorry for your experience.

 

Do you have both the 92 and 93 ink cartridges available and inserted into your printer?

Can you print a report by clicking Cancel + Start Copy Color aslisted below?

 

http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&dlc=en&docname=c00655196&lc=en&product=1146331&tmp...

 

Shlomi

 

 

Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution :smileyhappy:
Retired
KittyK
Posts: 1,123
Member Since: ‎05-02-2013
Message 3 of 3 (141 Views)

Re: Changing the region on a C3180 printer

alexandra97, I saw your post and forwarded it to the right people for their review. You should hear back from someone shortly via private message on this Forum.

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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