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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎08-02-2014 02:48 AM

HP Recommended

After about three months use the print is blurred and the retailer suggests that I clean the print head.  How do I do this? HP do not supply a user manual, nor is there any clue on the top of the printer.

3 REPLIES 3

‎08-04-2014 12:39 PM - last edited on ‎03-07-2017 04:14 PM by HP Administrator

HP Recommended

Hello 2291, and welcome to the HP Forums, I hope you enjoy your experience!

 

I see you are experiencing blurred print quality.  I would like to help.


I would recommend removing the ink cartridges, and performing a power reset on the printer.  Disconnect the power cord from the printer and the power outlet, then wait 60 seconds. After 60 seconds, plug the printer back in. Ensure you plug the printer directly to a wall outlet. Make sure to bypass any sort of surge protector or power bar.

 

I would also suggest following the steps in this document on Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems.

 

Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!

Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!

Jamieson
I work on behalf of HP

"Remember, I'm pulling for you, we're all in this together!" - Red Green.
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‎12-26-2015 04:03 AM

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The link to the document is dead. 

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‎10-04-2016 08:11 AM

HP Recommended

I tried the hard reset and my copies still look like a two wheeled vehicle has rolled over them -  any ideas of how I fix this?

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