Question
Counterfeit Cartridge Scam
Replies (41)
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Honor Student
Zogman4242
Posts: 3
Member Since: ‎10-04-2013
Message 21 of 42 (546 Views)

Re: Counterfeit Cartridge Scam

So, to put it simply: I am "SOL"?
Tutor
TheTrueInkMan1
Posts: 10
Member Since: ‎08-05-2013
Message 22 of 42 (545 Views)

Re: Counterfeit Cartridge Scam

Unfortunately, most likely yes.
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Bob_Headrick
Posts: 16,007
Member Since: ‎11-17-2008
Message 23 of 42 (535 Views)

Re: Counterfeit Cartridge Scam

[ Edited ]

Zogman4242 wrote:

Heck, I have been getting this message all the time and I have been using ONLY genuine HP  cartridges (purchased at Best Buy, Walmart, or other "fine retailers")   on the 2050 J510 unit.  Bloody royal pain in the,.... well you know what I mean.  Any fix for this?  Is there a way to disable this message?  The unit is WAY out of warranty.

 Jim


What exactly is the error message you are seeing? Are there blinking lights on the printer? The document here may help.  Note that there is a cartridge warranty that is separate from the printer warranty.  You may have the cartridges covered even if the printer is well out of warranty.  See the document here for information.

 

Edit - Depending on the error message you have the document here may help, especially cleaning the electrical contacts on the cartridge and in the printer as shown.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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Bob_Headrick
Posts: 16,007
Member Since: ‎11-17-2008
Message 24 of 42 (533 Views)

Re: Counterfeit Cartridge Scam


TheTrueInkMan1 wrote:

They probably changed the way unique HP inks indentify themselves to the printer, leaving this one thinking it's not original ink. Another sign that HP is a total scam.


Unfounded speculation, with no basis in fact.

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

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TheTrueInkMan1
Posts: 10
Member Since: ‎08-05-2013
Message 25 of 42 (531 Views)

Re: Counterfeit Cartridge Scam

Yep, all your misinformation is Bob.

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TheTrueInkMan1
Posts: 10
Member Since: ‎08-05-2013
Message 26 of 42 (528 Views)

Re: Counterfeit Cartridge Scam

The reason why HP is doing this is to make a boatload of money. They advocate for their own original ink (which has no real benefit over other inks), and printers can indentify whether inks are HP overpriced POS cartridges, or alternatives who are often as good if not better than original inks (out of personal experience). The printer does indentify the original HP ink, that's not a rumor, how else does the printer do it? Ofcourse, the producers of alternative inks learn, and use that indentification system to make printers accept the ink without a hassle. So HP changes its indentification system, and older printers are indeed SOL. 

Retired
eric-g
Posts: 2,609
Member Since: ‎01-09-2014
Message 27 of 42 (522 Views)

Re: Counterfeit Cartridge Scam

[ Edited ]

Dear TheTrueInkMan1,

 

Thank you for your participation in the HP community. Please be courteous to everyone within the HP Support Forum. We are fostering a healthy online environment with positive interaction and respectful dialogue.

Regards,
eric-g

I no longer work for HP.
Provost
Bob_Headrick
Posts: 16,007
Member Since: ‎11-17-2008
Message 28 of 42 (515 Views)

Re: Counterfeit Cartridge Scam


TheTrueInkMan1 wrote:

[snip] The printer does indentify the original HP ink, that's not a rumor, how else does the printer do it? [snip]


The printer does do certain electrical checks to verify the cartridge is correct and does not have certain electrical failures that can cause issues to the printer.  You can check the following patent (that I am named as an inventor on) for some examples of how these checks are done.  HP would certainly have absolutely no interest in making changes that would cause old printers to stop accepting cartridges.  I personally have HP printers that are a decade or two old that still accept today's cartridges.   Note - I do not work for HP or speak for them.  I retired in 2005 but had many years working for them in the inkjet side of the business.

 

I can assure you that your assumptions and conclusions are incorrect....

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

I am not an employee of Microsoft or HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

Tutor
TheTrueInkMan1
Posts: 10
Member Since: ‎08-05-2013
Message 29 of 42 (513 Views)

Re: Counterfeit Cartridge Scam

Yet many people do have this problem. That's truly the only reason the HP went straight to the trash for me (didn't want to donate it to the thriftshop to torture someone else with it), and bought a printer from a brand that doesn't complain a second when you insert offbrand inks. Their own inks are also far overpriced, but atleast they give you the option of choosing ink. HP for the most part, not.

Tutor
Excelsior_001
Posts: 15
Member Since: ‎05-09-2014
Message 30 of 42 (375 Views)

Counterfeit Cartridge Scam


As an IT Manager I have the opposite problem.


For many reasons I  *want*  to prevent end users from using non-HP cartridges but have never been able to find a way to prevent HP printers from printing with non-genuine cartridges.


If the HP software can prevent a printer from using non-genuine cartridges, how do I enable this feature?


As inkjets go, mostly using old DJ 3000s, OfficeJet 6700s.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation