Posts: 1
Member Since: ‎05-14-2014
Message 1 of 3 (132 Views)

Cyan ink not printing

I have an HP officejt pro 8500.  Out of nowhere in the middle of printing my cyan ink will not print  i replaced the cartridge witha new one  i did a the diagnostic test and it still will not print.  all colors show except for cyan.  I cleaned printheads  could the cyan line be clogged


Regents Professor
Posts: 3,929
Member Since: ‎04-11-2012
Message 2 of 3 (128 Views)

Re: Cyan ink not printing



Please click here to access the steps that should resolve the issue.



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Although I am an HP employee, I am speaking for myself and not for HP.
Posts: 165
Member Since: ‎12-15-2010
Message 3 of 3 (128 Views)

Re: Cyan ink not printing

Try the steps in this link: c01980797

Examining the test pattern and trying the suggested troubleshooting steps is suggested.



Hope this helps.

I work for HP but my posts and replies are my own.

Have a great day!!!


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