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06-23-2011 08:35 AM
The yellow ink cartridge of my D7160 was empty. I inserted a new one, which was recognized by the printer as 'original HP' and realigned. After that the ink level on the display remained zero and the computer asked for a new cartridge. So I did. Result: still zero ink level. Now I don't know what to do any more.
Can anyone help?
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06-23-2011 09:31 AM
So it's reporting the yellow is empty, but the yellow is still printing ok? Have you tried resetting the printer?
06-23-2011 11:44 AM
No, the yellow is not printing anymore. The printer tells me I have to install a new one very soon, otherwise printing will not be possible anymore (I can turn to 'black only' until now).
As I wrote, I installed two new yellow cartridges, but with every new one the printer at first indicates 'original HP cartridge installed' and after that it indicates that it is empty.
Also I did reset the printer, but that did not help either.
Do you have other possible solutions?
09-04-2011 03:30 AM
I had the same problem and couldn't find the proper solution on the HP site.
I cleaned the contacts of the new cartridge and the contacts inside the printer with a clean clothe and it helped.
Hope it will work with yoy as well.
11-08-2011 05:28 AM
I've installed a brand new yellow cartridge and it is not reconigized so all the colors are distorted.
So are you seeing a particular error message for the cartridge?