06-14-2014 02:22 PM
I recently replaced the cartridges on my Deskjet 3070A, and have since been experiencing the following:
device status: ink supply failure; supplies: cartridge is incompatible.
I noticed that the printer recognises the magenta, cyan and black cartridges, until I install the yellow one. Then all four become incompatible! I am using genuine cartridges.
I have tried the hard reset and uninstalling and reinstalling the cartridges.
Any other suggestions would be much appreciated!
06-16-2014 03:32 PM
Welcome to the forums mnciam
I saw your post about the incompatible cartridge error you are seeing after you had installed new cartridges. I would like to suggest the guide below for your troubleshooting to start with!
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies