07-01-2014 02:58 PM
Same issue but after reading forums, selecting glossy paper setting and normal quality gets black working again, but slow to print. HP must be aware of the issue as many others have reported the same problem.
07-13-2014 01:49 AM
I accept the solution of Ofir78 for the following reasons :
- The device was not designed to be repaired (print head assembly cannot be disassembled).
- There is a workaround that involves glossy paper and high quality printing but it is not acceptable when we want to make "bad quality" black and white document printing.
- The solution states that HP acknowledged the issue and is willing to extend the warranty for free for everyone who got this problem. Given that most of us got this problem just after the terms of the one year warranty, this would be a good solution for those who didn't already buy an other printer like me (I'm not a printer, I bougth one).
Thanks HP for teaching me two lessons : Beware of planned obsolescence... Don't take as granted that what you bougth will work when you most need it.
I don't blame HP, I really don't know if they are actually using planned obsolescence or not, it could be a coincidence but this issue stroke me with the idea.
Since, I bougth a better printer, still HP but with a 3 year warranty.
07-13-2014 09:06 AM
Not thanks to HP, but figured a solution - kind of. Set paper type to "glossy" and quality to "normal" and it started to print again on regular paper, however slow. Will return this printer as soon as ink is depleted or if it fails again. Whatever happens first.
If this printer is still within warranty I would definitely recommend contacting HP Phone Support, as I think you require a replacement.
So I called HP Phone Support and was told the warranty is only 90 days from last repair or replacement. They hadn't heard about any model specific issues and since my replacement printer failed (in the same way) after 3 months had gone they would no longer take any responsibilty.
So now what, 10 months since replacement, is it still under warranty after all?
07-20-2014 07:24 AM
NEW CARTRIGES PRINTER JUST STOPS PRINTING AFTER SHORT PERIOD OF DEGRADING IN PRINT OUTPUT. ( As described by all customers in the thread )
due to not being able to speak to anyone at HP im trying you as a last resort....
I've got the same issue? this is a very poor equipment failure and i have wasted £100.00 of ink cartrages trying to sort it out? Can you please please let me know the solution?
I will never, never, never buy an hp again and will post a report in WHICH magazine UK over this issue.
I will pursue a claim against HP over loss of new ink cartriges and poor customer services in helping with this issue.
Model Deskjet 3070A always HP genuine cartrages used.
01-11-2015 05:47 AM
What solution was found for this problem please? Mine is doing exactly the same. It isn't under guarantee but isn't very old. Also I have wasted £39 on new carttridges which i can't use.