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Honor Student
MarenB
Posts: 2
Member Since: ‎09-22-2013
Message 1 of 18 (8,247 Views)
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Deskjet 3520 All-in-One: Black Ink NOT printing....

I am highly irritated right now. My printer is 3 weeks out of warranty. I just spent $60+ in new ink cartridges today. The color cartridges are working fine, but the black ink does not work. The printer acts like it's printing, but nothing shows up on the paper. I see multiple people with this problem on this forum and other forums. I called tech support....went through an hour of "troubleshooting", then got disconnected. Called back and waited 45 minutes for another representative to tell me that he would sell me another printer for $100+ including some start-up ink cartridges that won't last me very long. I JUST bought $60 in ink cartridges TODAY. I have tried to take the printhead off with no luck. I can't get the printer apart in order to take the printhead off. I was going to attempt to clean it myself, but it's impossible to take the thing apart.

 

I am EXTREMELY dissatisfied with hp's customer service and feel that they should back up their product when it stops working only 3 weeks after the warranty expires. I would love if someone could tell me how I can fix this problem, since the printer is in basically new condition and has brand new ink.

 

It's unfortunate that these products aren't made to last longer than a year. I will not buy another hp product.

Student
Greenmarlok
Posts: 1
Member Since: ‎09-22-2013
Message 2 of 18 (8,214 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

Hello. I have the same problem, but printer is 3525! Color cartridge print is ok, but black printing nothink. Today I bought a new cartridge, and nothing has changed.

Regents Professor
Ciara_B
Posts: 6,180
Member Since: ‎11-27-2009
Message 3 of 18 (8,183 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

Hi MarenB, can I please ask which country you're based in? Thanks, Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,180
Member Since: ‎11-27-2009
Message 4 of 18 (8,182 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....


Greenmarlok wrote:

Hello. I have the same problem, but printer is 3525! Color cartridge print is ok, but black printing nothink. Today I bought a new cartridge, and nothing has changed.


Hi Greenmarlok, do you know if your printer is still within warranty?

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
MarenB
Posts: 2
Member Since: ‎09-22-2013
Message 5 of 18 (8,168 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

Hi Ciara,

 

I am in the US.

 

Thanks,

 

Maren

HP Support Agent
Waterboy71
Posts: 3,297
Member Since: ‎09-03-2013
Message 6 of 18 (8,153 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

Hi MarenB,

 

Please click on the link that I have provided for the ink related issue's.  If this link is not successful, please let me know and we will attempt some other steps to get the issue resolved.  http://goo.gl/Gf8orO

 

Thank you

 

Greenmarlock, Please use the following link for your Laserjet printer.  http://goo.gl/eAVW02

 

 

If this link does not resolve your issue, please let me know and I will be more than happy to attempt to find a resolution for you as well. 

 

 

Thank you both so much

 

Waterboy71

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
Student
jm1lstead
Posts: 1
Member Since: ‎12-04-2013
Message 7 of 18 (7,906 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

We're experiencing the exact same issue. Bought new black cartridges and did all the instructed tests. Extremely disappointed.

Regents Professor
Ciara_B
Posts: 6,180
Member Since: ‎11-27-2009
Message 8 of 18 (7,885 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

Hi @jm1lstead 

 

Is the printer still within warranty?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,180
Member Since: ‎11-27-2009
Message 9 of 18 (7,881 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....

Hi @Greenmarlok

Do you know if the printer is still within warranty?

 

Black not printing

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025

 

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,180
Member Since: ‎11-27-2009
Message 10 of 18 (7,753 Views)

Re: Deskjet 3520 All-in-One: Black Ink NOT printing....


MarenB wrote:

Hi Ciara,

 

I am in the US.

 

Thanks,

 

Maren


Hi @MarenB

Could you please check your Private Message inbox.

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation