07-15-2014 09:41 AM
We thought the ink was out so we installed a new (HP genuine!) cartridge. Still didn't print.
We've gone through all the head cleaning procedures.
We called HP support and did everything they said - all those secret diagnostics procedures. But it still doesn't print, so they referred us to service.
The only problem is that the printer is 18 months old, i.e. not under warranty. A technician said it's most likely the printhead, which should cost us almost as much as a new printer, so it's not worth fixing.
Is there any other thing that we can try before it's going to the trash?
07-15-2014 11:35 AM
Welcome to the HP Support Forums! I see you are experiencing a black ink out issue with your HP Deskjet 3525. You have contacted technical support andwere told you need a new printer.
I appreciate your continued efforts, I have sent you a Private message on the Forums, go to your Userpage to the right of your Username you will see your inbox.