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davehen
Posts: 4
Member Since: ‎12-17-2012
Message 1 of 2 (96 Views)

Erratic color head-cleaning results

I have a Officejet 6500 E709a, and it is printing blue & yellow colors erratically.

By that I mean sometimes it won't print blue, & other times it won't print yellow.

When I run fist-level head-clean, blue doesn't register on the print-out; when I run second-level head-clean, blue registers, but yellow doesn't.

The problem is not in the cartridges; they're full & I've never had problems with them.

Please help!

Thank you,

Dave Henderson

HP Support Agent
RnRMusicMan
Posts: 4,422
Member Since: ‎03-26-2014
Message 2 of 2 (60 Views)

Re: Erratic color head-cleaning results

Hi davehen,

 

Welcome to the HP Forums! I understand that your Officejet 6500 E709a, is printing blue & yellow colors erratically. I am happy to help you! I have a few questions for you:

 

 

Hope to hear back from you, and thank you for posting! :smileyhappy:

RnRMusicMan
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