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Error: Incorrect black cartridge installed. (285 Views)
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CookiePem Student
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CookiePem
Posts: 5
Registered: ‎05-23-2012
Message 1 of 6 (285 Views)
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Error: Incorrect black cartridge installed.

‎05-25-2012 05:59 AM

I am running my PC on Widdows 7 64-bit.  My printer is HP PSC 1610 All-in-One.

I have run the solution finder, updated all the software & drivers, and retired many times.  Nothing is working.  It seems like everytime my printer gets a little age on it I get similar problems until I give up and buy a new one.  I think that is the strategy - once the warranty is up you might as well buy a new printer.

Help.

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Associate Professor Associate Professor
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Daniel_L
Posts: 1,792
Registered: ‎11-28-2011
Message 2 of 6 (261 Views)
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Re: Error: Incorrect black cartridge installed.

‎06-12-2012 01:20 PM

Hi CookiePem,

I would suggeest removing the ink catridges, closing the service bay, unplugging the device, and waiting about a minute. Reconnect the power and turn the printer on to see if the error clears. If it does then reinsert the cartridges to see if the issue is resolved.

Hope this helps!
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CookiePem Student
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CookiePem
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Registered: ‎05-23-2012
Message 3 of 6 (248 Views)
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Re: Error: Incorrect black cartridge installed.

‎06-13-2012 10:17 AM

Yes, I tried that, and it didn't work.  Thank you for trying to answer and help.

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Associate Professor Associate Professor
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Daniel_L
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Message 4 of 6 (245 Views)
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Re: Error: Incorrect black cartridge installed.

‎06-13-2012 11:04 AM

You may want to try this article:
http://h10025.www1.hp.com/ewfrf/wc/document?docname=buu01831&cc=us&dlc=en&lc=en&product=390328&tmp_t...

The section regarding cleaning the caps in th printer may be of some help!
Help the community by marking this post as a solution if it solved your issue!.

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CookiePem Student
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CookiePem
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Registered: ‎05-23-2012
Message 5 of 6 (242 Views)
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Re: Error: Incorrect black cartridge installed.

‎06-13-2012 04:16 PM

Thank you.  I will try that and let you know if it works.  It will be a few days until I am able to do that but I will respond.  Again, thanks for your help.  Cookie

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Associate Professor Associate Professor
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Daniel_L
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Message 6 of 6 (236 Views)
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Re: Error: Incorrect black cartridge installed.

‎06-14-2012 05:43 AM

No problem! Looking forward to getting this working for you. Please post back results. :smileyhappy:
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