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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎03-01-2014 02:12 PM

HP Recommended

I began getting the screen message of printhead not intended for printer or printhead is damaged, and it will not print.

I removed the cartridges and the printhead and found a build up of black ink on the bottom of the printhead.

How do I fix this and resume printing?

g8rs

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‎03-01-2014 04:11 PM

HP Recommended

What type of printer do you have? What is the sku number on the black printhead? There is a technique for cleaning all that off the printhead, but I need to make sure I have the corrrect procedure for you.

 

Cheers,

m_dot

 

Although I am an HP employee, I am speaking on behalf of myself.

Although I am a Hewlett-Packard employee, the comments I provide are my own.
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