This HP Community is for Customer to Customer Product Support. First Time Here? Check Out Videos on How to Search, Register, Post and More.

Error with Ink Cartridge (136 Views)
Reply
Honor Student
KarlaGray
Posts: 2
Registered: ‎04-18-2012
Message 1 of 3 (136 Views)

Error with Ink Cartridge

My printer is an All in one HP Photosmart C7280 ~

I keep getting an error (can not print: replace the following ink cartridge to resume printing) I have purchased two NEW cartridges and I place it in the printer and I tells me ( installed genuine HP cartridge). The printer allows me to print ONE sheet of paper then it goes back to the same error message. Please help! Thanks for you time (= 

Please use plain text.
Grad Student
MaryChris
Posts: 329
Registered: ‎04-26-2011
Message 2 of 3 (115 Views)

Re: Error with Ink Cartridge

Hi KarlaGray,

 

You can try the directions to clean the contacts in Step 2 of the following instructions:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01081814&tmp_task=solveCategory&cc=us&dlc=en&la...

Best of luck,
Mary

{I work on HP's behalf}
Please use plain text.
Honor Student
KarlaGray
Posts: 2
Registered: ‎04-18-2012
Message 3 of 3 (107 Views)

Re: Error with Ink Cartridge

Thank you Mary for getting back to me. I tried everything on that list and nothing worked. It keeps telling me the ink in empty and it's not. I have put in two new cartridges. Is there anything else that I can try? I really need my printer I homeschool my child and this is putting us behind, and I don't really have funds to purchase another printer at this time to keep us going. Really appreciate any help you can give me. Thank you again!
Please use plain text.