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07-31-2011 02:05 PM - edited 07-31-2011 02:06 PM
Black ink doesn't print. Plain papers come out of the printer. When I print a color page, the colored areas prints fine. The ink level in the black cartridge is fine. But doesn't print at all.
I tried everything from cleaning the cartridge to re-installing the drivers and restarting the system.
Can somebody please let me know how to resolve this issue.
08-30-2011 08:09 AM
Does the black print at all on the Self Test? Have you tried running the clean cartridge utility?