Full Cartridge reads empty (373 Views)
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Honor Student
KD8AYL
Posts: 2
Member Since: ‎10-17-2012
Message 1 of 8 (373 Views)

Full Cartridge reads empty

The printer shows the cyan cartridge as empty. Even after changing it with a brand new cartridge 3 times. Any ideas

Regents Professor
Ciara_B
Posts: 6,134
Member Since: ‎11-27-2009
Message 2 of 8 (352 Views)

Re: Full Cartridge reads empty

Hi, what printer model? Are you using the latest SW/driver?

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
KD8AYL
Posts: 2
Member Since: ‎10-17-2012
Message 3 of 8 (336 Views)

Re: Full Cartridge reads empty

[ Edited ]

Its a C7320 all in one and yes I have the latest version of the software.

bj3 Honor Student
Honor Student
bj3
Posts: 2
Member Since: ‎12-07-2013
Message 4 of 8 (219 Views)

Re: Full Cartridge reads empty

I have HP 6180 photosmart printer and when I replace the light Cyan with a brand new cartridge it still tells me it is empty and will not let me print at all, even in black. I have replaced many ink cartridges over the years but never had this problem.

Top Student
Craeft
Posts: 8
Member Since: ‎12-07-2013
Message 5 of 8 (214 Views)

Re: Full Cartridge reads empty

First: You wouldn't happen to be a HAM radio op, would ya?

Second: I have no hints or help for you.
Posting to more easily follow this thread because I had an issue like that with one of my other printers... I ended up getting rid of it and getting a new one because it was frustrating.
bj3 Honor Student
Honor Student
bj3
Posts: 2
Member Since: ‎12-07-2013
Message 6 of 8 (197 Views)

Re: Full Cartridge reads empty

Not HAM operator. Sorry
Top Student
Craeft
Posts: 8
Member Since: ‎12-07-2013
Message 7 of 8 (186 Views)

Re: Full Cartridge reads empty

Sorry... I should have specified... I was speaking to KD8AYL. :smileywink:
HP Support Agent
Gemini02
Posts: 4,297
Member Since: ‎09-03-2013
Message 8 of 8 (155 Views)

Re: Full Cartridge reads empty

Hi bj3

 

I have included a document for troubleshooting ink cartridges. Shows you how to reset the printer and clean the contacts on the cartridges.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00720996&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Here is another document that provides information how to check the ink levels, calibrate the printer and clean the printhead.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00721052&tmp_task=solveCategory&cc=us&dlc=en&la...

 

Hope that helps.

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Gemini02
I work on behalf of HP
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