12-07-2013 08:42 PM
I have HP 6180 photosmart printer and when I replace the light Cyan with a brand new cartridge it still tells me it is empty and will not let me print at all, even in black. I have replaced many ink cartridges over the years but never had this problem.
12-07-2013 10:05 PM
Second: I have no hints or help for you.
Posting to more easily follow this thread because I had an issue like that with one of my other printers... I ended up getting rid of it and getting a new one because it was frustrating.
12-11-2013 08:22 AM
I have included a document for troubleshooting ink cartridges. Shows you how to reset the printer and clean the contacts on the cartridges.
Here is another document that provides information how to check the ink levels, calibrate the printer and clean the printhead.
Hope that helps.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!
I work on behalf of HP
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies