Question
Reply
 
Honor Student
Johnnybronco
Posts: 2
Member Since: ‎03-23-2014
Message 1 of 4 (243 Views)

HP 3520/3521 won't print black text but will print black in photos

I have an HP 3521 that I've tried two brand new 564XL black ink cartridges in and neither will print black text.  If I print a photo the black ink works.  I've uninstalled and reinstalled the driver, updated to the latest firmware, unplugged from the wall and reset the factory settings.  I've also done multiple print head cleanings and alignments.  Black ink level shows it's good.  Is there anything else that can be done, or is this garbage?  Thanks.

Regents Professor
Ciara_B
Posts: 6,307
Member Since: ‎11-27-2009
Message 2 of 4 (217 Views)

Re: HP 3520/3521 won't print black text but will print black in photos

@Johnnybronco 

 

Is the printer within warranty? You can check by entering the serial no. below...

 

http://h10025.www1.hp.com/ewfrf/wc/weInput?cc=ie&lc=en

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Johnnybronco
Posts: 2
Member Since: ‎03-23-2014
Message 3 of 4 (196 Views)

Re: HP 3520/3521 won't print black text but will print black in photos

No, warranty expired 11/11/13.:smileymad:

Regents Professor
Ciara_B
Posts: 6,307
Member Since: ‎11-27-2009
Message 4 of 4 (122 Views)

Re: HP 3520/3521 won't print black text but will print black in photos

Sorry for the delay getting back to you. Even though it's out of warranty I'd advise calling phone support as you may require a replacement. Can you please let me know how you get on?

 

Thanks, Ciara

 

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation