07-29-2014 10:04 AM
While printing black and white pages printer indicated cartridges appear damaged. The pink cartridge appears to be indicated. I have followed instructions on HP website for cleaning copper contacts. I hesitate to buy new cartridge as this did not solve the problem for someone who wrote in with similar problem for 6500. Any ideas?
07-30-2014 10:22 AM
Welcome to the forums Stump4
I read your post about the ink cartridge error you are seeing on your Officejet 4620. My best recommendation to you, would be to try all of the steps in the guide below.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Have a great day!
★Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
★Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
ℜ a i n b o w 7000
I work on behalf of HP
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies