Question
HP 6500 Office jet E709a - Black printer cartridge HP 920 not working
Replies (469)
Reply
 
Tutor
robcurtis
Posts: 11
Member Since: ‎10-22-2012
Message 351 of 470 (890 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

Sounds like the problem I had.  My print head was clogged at the "photo black" nozzle.  Could not clear this out with very hot water flushes and even a little pressure applied with a mall pump.  The head flushed but could not get photo black to print continuously.  Documents with regular black were OK.  Tests prints were inconsistent, and photos from 4 x 6 tray or larger sizes from main tray were all missing some or all of "photo black".  After spending too much time and reading tons of online ideas solutions and suggestions I bouht a new print head.  Photos work fine now.  I put a reminder on my calendar to flush the new print head after 6 months.  The old one clogged after 1 year and 3 months.  No where in HP documnetattion is there a discussion of print head maintenance.  It ony became apparent to me after searching this forum for a solution to my problem.  Good luck!

 

I run a c310a, XP and wifi connection.  Uses 564xl cartidges.

Intern
Intern
hap
Posts: 82
Member Since: ‎12-16-2009
Message 352 of 470 (879 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

Thank you VERY much. Where'd u get your new printer head? (I assume it was new) How did u flush the head? Does it damage the electrical to get the copper / electrical things wet? U just dip the nozzles in hot water for 5 min, right?
Intern
Intern
hap
Posts: 82
Member Since: ‎12-16-2009
Message 353 of 470 (878 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

O yes, also, what brand photo paper are u using? I wonder if that matters much. Also, I've been refilling my cartridges with no real problem (except in HP's mind). Do u refill yours as well? Where (province / state) do u live? Thanks again.
Tutor
robcurtis
Posts: 11
Member Since: ‎10-22-2012
Message 354 of 470 (866 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

Careful handling while soaking and flushing, and then drying will not damage contacts.  I suggest you find videos and other documentation online through Google search that will show all the various processes.  I did.  Way back in this thread of conversation there are instructions posted by Bob Hedrick (?) an HP printer expert that will be useful.  Look for it.

 

New print head was purchased on Amazon.  Make sure it the one for the printer you have.  Some heads are for 4 cartridges and some are for 5.

 

I use various photo papers and set the paper at "Other Photo Papers" and "Best" for Quality to get color that matches my monitor.  HP will tell you not to leave paper in the 4x6 tray to long as it tends to curl a little. That is good advice. When I print other sizes I use full 8 1/2 x 11 sheets and cut them to what I need.   I have used refilled cartidges before but favor HP as the risk of leaking is less, (I think).  I had a refil dump a load of ink once and that stopped my using refills.

 

Hope this is helpful.

Intern
Intern
hap
Posts: 82
Member Since: ‎12-16-2009
Message 355 of 470 (858 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

It DOES help & I think u r worthy of a Kudos.

Thanks again.
Tutor
koskhandeh
Posts: 6
Member Since: ‎02-24-2013
Message 356 of 470 (780 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

So what about my Photosmart 6510 all in one? seems there's no grey lever or whatever means to lift the printhead off it's place... having the same problem of 2 new HP black ink cartridges not printing a single point... any kitchen solution to this please?!
Intern
Intern
hap
Posts: 82
Member Since: ‎12-16-2009
Message 357 of 470 (769 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

Not sure...I'd get ahold of HP
Tutor
pattit
Posts: 15
Member Since: ‎08-07-2010
Message 358 of 470 (721 Views)

Re: black ink not working

[ Edited ]

I followed your directions, used hot but not boiling water, 5 minutes only, then rinsed it because I could still see ink there.  Dried it gently, but was not sure what the nozzle area was - so was afraid to touch the darn thing - used a blow dryer on lowest setting to help dry.

 

Put back in, told me it was not installed, took out, reistalled, but it fails in attempts to align, and I did run the cleaning more than three times, including the step 2 cleaning.  Still cannot align.

 

So, I have been searching for a new printhead to replace. Confusion reigns on what exactly the part number is. The one I got in a chat when I go to the HP Parts website has NO picture, and NO list of compatible printers, so I am (understandibly, I think) leery.

 

This website has a different part number:

 

http://www.worldclassink.com/HP-OfficeJet-6500-E709a-supplies-printer26071.html

 

And the page they have with the part number given me by the HP parts chat goes here, which does not include my printer model in the list:

 

http://www.worldclassink.com/HP-CN643A-HP-564-564XL-4-Slot-Printhead-Printhead-item75929.html

 

My printer is an HP Officejet 6500 Wireless All-in-One Printer - E709n.

 

If I am going to spend $75, I want to be sure I am getting the correct part.

 

Suggestions, advice, anything at this point, is welcome!!

Intern
Intern
hap
Posts: 82
Member Since: ‎12-16-2009
Message 359 of 470 (713 Views)

Re: black ink not working

Thanks alot (everybody), but I ended up getting a HP Photosmart 7520 for $129.00, so y not?  It's rated very high.

 

Now I guess Ihave to reluctantly get rid of the C410A.  It seems just like yesterday when I bought, but twas 4 yrs ago.  I guess I'll just throw it in the garbage.  Too bad...everythig else works so well with it.  I'll sell it to any one your for $45.00 + shipping.

Honor Student
progers1947
Posts: 2
Member Since: ‎01-19-2013
Message 360 of 470 (703 Views)

Re: black ink not working

Ignore the bit about 5 minutes, just keep soaking the print head in hot (60 degrees C) water, replacing the water every half hour or so until there's no trace of any ink in the water.  Then dry off the printhead as much as possible, give it a good shake wrapped in a cloth.  If that doesn't work, soak it again.  It will eventually clear

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation