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Honor Student
krshepherd
Posts: 4
Member Since: ‎09-30-2013
Message 451 of 457 (3,208 Views)

Re: black ink not working

I am so frustrated!  I've spent the past 4 hours cleaning, replacing, realigning.  I installed 2 completely new sets of ink cartridges.  I finally got something to work.... REBOOT.  unplugged while on (not just turning printer off) and now everything is fine and no more error messages.  Back to my life...  haha~

 

Thanks!

Honor Student
krshepherd
Posts: 4
Member Since: ‎09-30-2013
Message 452 of 457 (3,207 Views)

Re: black ink not working

Bob... can't find an "accept solution" button or option anywhere.  But thanks for the help!


Bob_Headrick wrote:
The copy may be using color ink to make black.  I would suggest you do the troubleshooting steps in this page, if that does not resolve the issue see the solution posted in this thread.

 

Honor Student
Dustygirl89
Posts: 3
Member Since: ‎09-22-2013
Message 453 of 457 (3,148 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

I have the 6500 E709n. It was working just fine till I replaced two ink cartridges. Then it printed a picture but not the words. They were there but very,very faint. I tried the unplugging & plugging back in. Truning it off & back on. Then I get the Ink System Failure. I have not removed & cleaned the print head. It does scan & I was using that when a message came up that it could not find the printer. I checked and it was there in the control panel with the green check mark. Then, low & behold it actually printed two pages for me from the flatbed. Then the Ink System Failure notice returned. It will not print, again. I have new ink in it. I have removed them & put them back in. The vents are fine and they are in date. Do I need to remove the print head & clean it? How does the head come out? Does it just lift out or do you have to do something to get it out? Why would it print two pages and stop again? It does not make much sense to me. Please let me know what you think and what I should do. Thank You.

HP Support Agent
Gemini02
Posts: 4,770
Member Since: ‎09-03-2013
Message 454 of 457 (3,126 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

Hi Dustygirl89

 

Make sure you are using in warranty HP genuine cartridges.

Also make sure that the printer is connected directly to a wall outlet.

 

Here is a url how to remove the printhead.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01643079&lc=en&cc=us&dlc=en&product=3795406

 

This url is for ink cartridge problems.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01611459&tmp_task=solveCategory&cc=us&dlc=en&la...

 

If the issue still persists, then call HP Tech Support for further assistance at 1-800-474-6836.

Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Gemini02
I work on behalf of HP
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KittyK
Posts: 1,123
Member Since: ‎05-02-2013
Message 455 of 457 (3,115 Views)

Re: HP 6500 Office jet E709a - Black printer cartridge HP 920 not working

Hi all!

I have closed this conversation to help keep the comments timely. If you have more to add or a problem of your own to post about, please start a new conversation. Click here if you want to learn more about how to start a new conversation/thread.

If you have any other questions about forum posting, please feel free to send me a private message!

Thank you!

 



KittyK - HP Support Forums Moderator

Clicking the "Kudos star" to the left is a great way to say thanks!

When your problem has been solved, accept the solution by clicking the "Accept as Solution" button to help other members in the future!

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Top Student
arwin29626
Posts: 7
Member Since: ‎08-18-2014
Message 456 of 457 (19 Views)

Re: black ink not working

hi i was reading the problem with the first printing problem and i have the same problem. my printing is not printing anything. the page test get out with the color print only and the rest is left black.

 

do you thing that the advise that you give to the other person may also work for my printing model.

 

i will really apreciate your help. i done evrynting and nothing working 

 

hp deskjet 2540

Student
Sequitur
Posts: 1
Member Since: ‎08-26-2014
Message 457 of 457 (13 Views)

Re: black ink not working

Your solution worked a treat on my C410 series printer! thank you so much.

Sequitur

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