09-30-2013 12:00 PM
I am so frustrated! I've spent the past 4 hours cleaning, replacing, realigning. I installed 2 completely new sets of ink cartridges. I finally got something to work.... REBOOT. unplugged while on (not just turning printer off) and now everything is fine and no more error messages. Back to my life... haha~
09-30-2013 12:03 PM
10-06-2013 08:16 PM
I have the 6500 E709n. It was working just fine till I replaced two ink cartridges. Then it printed a picture but not the words. They were there but very,very faint. I tried the unplugging & plugging back in. Truning it off & back on. Then I get the Ink System Failure. I have not removed & cleaned the print head. It does scan & I was using that when a message came up that it could not find the printer. I checked and it was there in the control panel with the green check mark. Then, low & behold it actually printed two pages for me from the flatbed. Then the Ink System Failure notice returned. It will not print, again. I have new ink in it. I have removed them & put them back in. The vents are fine and they are in date. Do I need to remove the print head & clean it? How does the head come out? Does it just lift out or do you have to do something to get it out? Why would it print two pages and stop again? It does not make much sense to me. Please let me know what you think and what I should do. Thank You.
10-07-2013 01:40 PM
Make sure you are using in warranty HP genuine cartridges.
Also make sure that the printer is connected directly to a wall outlet.
Here is a url how to remove the printhead.
This url is for ink cartridge problems.
If the issue still persists, then call HP Tech Support for further assistance at 1-800-474-6836.
10-07-2013 02:57 PM
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