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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎01-13-2011 02:25 PM

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I have a photosmart premium C309g-m and it just stopped printing black.  Tried cleaning and still nothing.  Tried 2 new cartridges, nothing.  Any ideas?  Thanks.

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‎01-14-2011 09:03 AM

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@nworking wrote:

I have a photosmart premium C309g-m and it just stopped printing black.  Tried cleaning and still nothing.  Tried 2 new cartridges, nothing.  Any ideas?  Thanks.

The following has worked for some folks:  get a pan and put 1/2" of very hot (not boiling) water in the bottom.  Next remove all the ink cartridges, then remove the printhead assembly.  Gently put the printhead nozzles down in the water and let it soak for five minutes.  Remove the printhead and gently dry the electrical contacts.  Put the printhead back in the printer and then reinstall the ink cartridges.  If this does not resolve the issue then you will likely need a replacement printhead.


 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

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‎02-01-2011 03:01 PM

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We only have this printer (HP PhotosmartPlus Series B209) for about 3 month and we changed the ink cartridges and this printer is not printing anything but maybe 2-3 lines and thats it. We just dont know what else to do. I need this to print out maybe 2 -4 sheets of work in a week and thats all we use it for. Getting very upset with this new printer

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‎02-01-2011 04:03 PM

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:OpenSmile: We did the soaking of ink head in the hot water. Changed the water 3 times and then dried it real good and it worked....................Thank you so much.

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‎02-01-2011 07:04 PM

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I have new cartridges in my printer, have turned the printer on and off and reinstalled the software for the printer...and I still cannot get any black ink printing. The printer prints as if its out of ink...which it isn;t .  HELP!  jOSAM

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‎02-02-2011 07:53 PM

HP Recommended

I want to try to soak my printhead like you suggested. How do you remove the printhead from the printer? I have a photosmart premium c310.

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‎02-04-2011 05:11 AM

HP Recommended

I tried this and it didn't help.  I have an HP Photosmart 2575 AIO printer.  Since upgrading to Windows 7(32) and changing my drivers the black ink cartridge doesn't seem to be working.  I have tried a number of cartridges so I'm certain that it's not a cartridge problem.  My suspicion is that there is something wrong with the new W7 driver from HP.

 

I just wish I could find a way to get HP to respond to this issue. 

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‎02-04-2011 10:12 PM

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@simonrussell100 wrote:

I tried this and it didn't help.  I have an HP Photosmart 2575 AIO printer.  Since upgrading to Windows 7(32) and changing my drivers the black ink cartridge doesn't seem to be working.  I have tried a number of cartridges so I'm certain that it's not a cartridge problem.  My suspicion is that there is something wrong with the new W7 driver from HP.

 

I just wish I could find a way to get HP to respond to this issue. 

 

The procedure described here applies to the products like the Photosmart B309 and B209 and similar that have a separate removable printhead.

 

For your 2575 I would suggest you try making a black copy.  Does this work?  If not the issue has nothing to do with the drivers, copies are made without the computer.  

 

This is a user to user forum.  If you want HP to respond you will need to Contact HP.

 



Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


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‎02-06-2011 10:31 AM

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There's a lever that you have to lift up. 

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‎02-06-2011 10:44 AM

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Thank you.  This wash procedure worked.  This is my second C310.  C310 #1 failed so I returned it to Office Depot and got another one (been using HP printers for years with no problems until recently)  I replaced it because the 2355 suddenly stopped working with "printer alignment" issues. 

 

Clearly HP has turned a new chapter with its printers and support. 

 

Thank you for being the one bright spot. 

 

TC

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