Question
HP 6500 Office jet E709a - Black printer cartridge HP 920 not working
Replies (469)
Reply
 
Honor Student
knight52
Posts: 2
Member Since: ‎12-17-2011
Message 171 of 470 (1,628 Views)

Re: black ink not working

I tried the hot water method of cleaning and also replaced the printhead and nothing has worked.  All I am doing at this point is using up my colored ink on testing.  Any other suggestions, or is this machine done? 

Student
dbstreu
Posts: 1
Member Since: ‎12-17-2011
Message 172 of 470 (1,616 Views)

Re: black ink not working

This hint was a really good one -> thnx, now it works!

Honor Student
curtcrysler
Posts: 2
Member Since: ‎12-16-2011
Message 173 of 470 (1,609 Views)

Re: black ink not working

[ Edited ]

Paper jam yesterday.  Afer i removed the paper, printer stopped printing black.  The other colors printed fine.  changed the black cartridge.  That didn't work.  Removed all cartridges and cleaned the tray properly.  That didn't work.  What next?

Curt Crysler

{Removed for privacy}

Student
rhumboogie
Posts: 1
Member Since: ‎12-22-2011
Message 174 of 470 (1,580 Views)

Re: black ink not working

I tried all the possible solutions, including soaking the heads to clean them of old ink.  We still can't print in black.  The alignment still fails.  I couldn't find the little arrrow referred to in one of the suggestions.  Does anyone have any other ideas?

Honor Student
lcmarion
Posts: 2
Member Since: ‎12-27-2011
Message 175 of 470 (1,549 Views)

Re: black ink not working

I am having the same problem and posted what may be a new thread.  My Office Jet 6500 has stopped printing black ink entirely - not on pages printed from the computer nor on copies. 

I have tried soaking the printhead several times until the water runs clear.  I replaced the printhead and cleaned the printhead with the machine three times.  Still no black ink printing.

I noticed a lot of black ink in the area to the far right inside the printer as you are facing it.  I used a tissue and a soft cloth to clean most of this away.  I am wondering if this means the black cartridge is leaking somehow, because I noticed that the indicator for the brand new cartridge I put in is now saying it is no longer full, even though no black ink has printed on a page.  What would cause this, and can it be fixed?

Student
DCama
Posts: 1
Member Since: ‎01-12-2012
Message 176 of 470 (1,460 Views)

Re: black ink not working

Thank you, thank you, thank you.  It worked beautifully.  There was a lot of black ink gunked up on the under side of the printhead.  The 5 minute soak and gently cleaning with a moist q-tip cleaned it up nicely.  I'm back in business again.

Top Student
bikralph
Posts: 6
Member Since: ‎03-02-2011
Message 177 of 470 (1,460 Views)

Re: blank ink not working

Quit sending me these messages

I do not find an accepth this answer button to hit to ge me out of the loop.

 

bikralph

Honor Student
molo1227
Posts: 2
Member Since: ‎01-14-2012
Message 178 of 470 (1,448 Views)

Re: black ink not working

Woohoo!  It worked!  I was a bit worried about soaking the printhead into hot water and did that as a last resort since nothing else worked.  And it worked after I soaked it in for 5 minutes, dried everything, and made sure that everything around is clean and ink free before I put it back in.  If your printer gives you an error, just take everything out, and put it back in.  Then turn the printer off, unplug it, and replug it back in after 30 seconds.  Try cleaning the cartriges several times and aligning and you should be good to go.  Thanks Bob, you're the BEST!

Student
JasonStix
Posts: 1
Member Since: ‎01-15-2012
Message 179 of 470 (1,440 Views)

Re: black ink not working

I just wanted to post in here I tried the soak trick (and also ran hot water directly through it for a minute) and it works now.  My printer isn't used often, and the black ink wouldn't print after replacing the cartridges.  It is now working great!  Wish I would have searched for this first instead of wasting time, ink and paper trying to figure it out on my own!

 

For reference, I have the C309g.

 

Thanks again.

Student
barlow1216
Posts: 1
Member Since: ‎01-30-2012
Message 180 of 470 (1,346 Views)

Re: black ink not working

I have a photosmart b209a.  The black ink stopped working so I replaced the cartridge with a brand new one.  It will not print in black. I have cleaned the printheads and the print carriage.  Any other suggestions?

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation