04-05-2014 11:13 AM
04-07-2014 03:41 PM
Welcome to the HP Support Forums!
I see you have an Ink System Failure : Oxc19a0020 on your HP Officejet 6500a Plus, you have tried to run the cleaning and reset the 6500a Plus but it still has the error.
This HP document: 'Ink System Failure' or a '0x ...' Error Message Displays on the Control Panel will cover some steps you have already done, but it will not hurt to do them again.
Let me know if this has helped.
04-08-2014 08:34 AM
It would appear the print head would need to be replaced at this time. The HP Parts Store is the only location to get a replacement print head if the printer is out of warranty.
If you would like to check the warranty on the printer I would then suggest calling HP's Technical Support. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies