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Honor Student
Da-Pearl
Posts: 3
Member Since: ‎09-11-2013
Message 1 of 4 (99 Views)

HP 6500A Printer - yellow cartridge malfunction

recentlypurchased all color cartridges - all working but yellow not working, despite 75% ink level

Regents Professor
Ciara_B
Posts: 6,260
Member Since: ‎11-27-2009
Message 2 of 4 (91 Views)

Re: HP 6500A Printer - yellow cartridge malfunction

Have you ensured it has snapped in place properly? Have you tried cleaning the cartridge contacts?
Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Honor Student
Da-Pearl
Posts: 3
Member Since: ‎09-11-2013
Message 3 of 4 (78 Views)

Re: HP 6500A Printer - yellow cartridge malfunction

snapped it in & out several times & cleaned contacts twice - still no yellow printing

Honor Student
Da-Pearl
Posts: 3
Member Since: ‎09-11-2013
Message 4 of 4 (77 Views)

Re: HP 6500A Printer - yellow cartridge malfunction

also noticed that, with ony a few printings and the various tests, all three color levels very low, with the blue critical - bought these 3 DAYS AGO! - could this be a defective batch?
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