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Honor Student
HPJIMMY
Posts: 2
Member Since: ‎11-09-2011
Message 1 of 8 (1,186 Views)

HP 8500 Office Jet Pro- One color will not print

HP 8500 Office Jet Pro- Windows XP

 

All of a sudden I can no longer print yellow.  I changed the cartridge and cleaned the heads several times.  Diagnostics says the heads are clean.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 2 of 8 (1,184 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Hi HPJIMMY,

 

Which model of 8500 do you have (A909 or A910)?

 

A910 model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02257580&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

A909 model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01817398&tmp_task=solveCategory&cc=us&dlc=en&ju...

I am an HP employee.

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Honor Student
HPJIMMY
Posts: 2
Member Since: ‎11-09-2011
Message 3 of 8 (1,163 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Thanks, but how can i tell which model it is?  There is nothing on the unit that I can see or in the documentation.

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pcwizard
Posts: 11,505
Member Since: ‎12-31-2009
Message 4 of 8 (1,158 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Hi HPJIMMY,

 

The model number should be located on the cartridge door when you open it, or on the back of the unit.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

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Top Student
Nort504
Posts: 5
Member Since: ‎12-29-2013
Message 5 of 8 (552 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Those HP links don't solve the problem, no yellow ink got to be a software issure, new cartridges don't make a difference. Does anyone know how to fix this??

Top Student
Nort504
Posts: 5
Member Since: ‎12-29-2013
Message 6 of 8 (551 Views)

Re: HP 8500 Office Jet Pro- One color will not print

come on expert what is the real solution??
Top Student
Nort504
Posts: 5
Member Since: ‎12-29-2013
Message 7 of 8 (551 Views)

Re: HP 8500 Office Jet Pro- One color will not print

CB023A Model

HP Support Agent
Rainbow7000
Posts: 5,584
Member Since: ‎09-02-2013
Message 8 of 8 (501 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Hi Nort504,

I understand you are having an issue with one of the colors printing on your Officejet 8500.

If you have already followed the troubleshooting document provided above by pcwizard, I suggest contacting HP's Technical Support to see if they have any other options for you, as the end of the guide is suggesting replacing the printhead or unit itself.


Here is the link you will need to find the correct phone number for your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Take care,

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.

R a i n b o w 7000
I work on behalf of HP

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