HP 8500 Office Jet Pro- One color will not print (917 Views)
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Honor Student
HPJIMMY
Posts: 2
Registered: ‎11-09-2011
Message 1 of 8 (917 Views)

HP 8500 Office Jet Pro- One color will not print

HP 8500 Office Jet Pro- Windows XP

 

All of a sudden I can no longer print yellow.  I changed the cartridge and cleaned the heads several times.  Diagnostics says the heads are clean.

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 2 of 8 (915 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Hi HPJIMMY,

 

Which model of 8500 do you have (A909 or A910)?

 

A910 model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02257580&tmp_task=solveCategory&cc=us&dlc=en&ju...

 

A909 model:

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01817398&tmp_task=solveCategory&cc=us&dlc=en&ju...

I am an HP employee.

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Honor Student
HPJIMMY
Posts: 2
Registered: ‎11-09-2011
Message 3 of 8 (894 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Thanks, but how can i tell which model it is?  There is nothing on the unit that I can see or in the documentation.

Provost
pcwizard
Posts: 11,488
Registered: ‎12-31-2009
Message 4 of 8 (889 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Hi HPJIMMY,

 

The model number should be located on the cartridge door when you open it, or on the back of the unit.

I am an HP employee.

Say Thanks by clicking the Kudos Star in the post that helped you.

Please mark the post that solves your problem as "Accepted Solution"
Top Student
Nort504
Posts: 5
Registered: ‎12-29-2013
Message 5 of 8 (283 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Those HP links don't solve the problem, no yellow ink got to be a software issure, new cartridges don't make a difference. Does anyone know how to fix this??

Top Student
Nort504
Posts: 5
Registered: ‎12-29-2013
Message 6 of 8 (282 Views)

Re: HP 8500 Office Jet Pro- One color will not print

come on expert what is the real solution??
Top Student
Nort504
Posts: 5
Registered: ‎12-29-2013
Message 7 of 8 (282 Views)

Re: HP 8500 Office Jet Pro- One color will not print

CB023A Model

HP
Rainbow7000
Posts: 2,298
Registered: ‎09-02-2013
Message 8 of 8 (232 Views)

Re: HP 8500 Office Jet Pro- One color will not print

Hi Nort504,

I understand you are having an issue with one of the colors printing on your Officejet 8500.

If you have already followed the troubleshooting document provided above by pcwizard, I suggest contacting HP's Technical Support to see if they have any other options for you, as the end of the guide is suggesting replacing the printhead or unit itself.


Here is the link you will need to find the correct phone number for your region: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

Take care,

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R a i n b o w 7000
I work on behalf of HP

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