05-10-2014 01:35 PM
I have been having trouble lately getting the error that the printhead is missing and it also says there is a problem with the printer or ink system. It give the troubleshooting tip to remove and then put it back in and turn the machine off and then back on. I have done this multiple times without success, I also replaced all the cartridges which were replaced recently, and still no success. What do I need to do now? Any recommendations would be greatly appreciated.
05-13-2014 10:58 AM
Welcome to the HP Support Forums!
I see you have been attempting to clear an error on the Officejet 8600, either missing printhead or ink system failure. The steps on the printer front display provide a good base for troubleshooting, I have been able to locate the complete steps.
These HP documents: A 'Missing or Failed Printhead' Error Message Displays on the Printer after Installing a New Printhe... & A 'Printer Failure' Message That Might Include an '0x610000f6' or '0x61xxxxxx' Error Code Displays o... are your best chance at clearing the error.
I hope they help, reply back if you are in need of more help.
Thanks for posting,
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies