HP 8600: turn off the memory chip (2961 Views)
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MFZ
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Member Since: ‎08-09-2012
Message 1 of 41 (2,961 Views)
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HP 8600: turn off the memory chip

Model HP Officejet Pro 8600 N911a, FW Version CLP1CN1150CR

Where can I turn off the Memory Chip

Manual indicates:

Touch SETUP -

Select PEFERENCES

Select Cartridge Chip Information

Touch OK

 

However under Preferences there is no Cartridge Chip Information option

 

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DevRao
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Member Since: ‎02-03-2010
Message 2 of 41 (2,960 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

Cartridge Chip Information is available after selecting Setup > Preferences > Cartridge Chip Information (Last option in the list after sleep mode )

Although I am an HP employee, I am speaking for myself and not for HP.

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rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 3 of 41 (2,918 Views)

Re: HP 8600: turn off the memory chip

I have the HP Office Jet Pro Plus 8600 and there is no "cartridge chip information" option on the preferences tab.  For that matter, there is no "sleep mode" option on the preferences tab, either.  I have discovered other options that are missing on the HP Office Jet Pro Plus 8600, specifically, the "collating" option on the "settings" tab.

 

Is this problem unique to the HP Office Jet Pro Plus 8600?

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rwm-rwm
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Member Since: ‎09-03-2012
Message 4 of 41 (2,915 Views)

Re: HP 8600: turn off the memory chip

This problem is not "solved."  It still exists.

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DevRao
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Member Since: ‎02-03-2010
Message 5 of 41 (2,910 Views)

Re: HP 8600: turn off the memory chip

Hi rwm-rwm,

 

Cartridge Chip information can be found by selecting Setup > Prefernces > scroll down to last to select cartridge chip information.

 

Collate option:

Select Copy menu > Settings > Collate.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 6 of 41 (2,902 Views)

Re: HP 8600: turn off the memory chip

DevRao, here's the problem:  I cannot scroll down on the preferences tab.  I discussed this problem with HP Technical Support and they told me the "collate" feature does not exist on the 8600 Pro Plus model, but only on the 8600 Premium model.

 

Now, of course, I have discovered other issues with the touch screen, so I wonder if I have a defective printer.

 

Any thoughts?

Distinguished Professor
DevRao
Posts: 2,663
Member Since: ‎02-03-2010
Message 7 of 41 (2,898 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

What happens when you scroll down, does the display respond?  I just checked and Collate feature is available for Plus model. If there are any issues with touch screen or if display doesnot respond for scroll then it might be an issue with printer.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 8 of 41 (2,897 Views)

Re: HP 8600: turn off the memory chip

Hi:

 

The other day I tried to collate multiple copies of a document and found that I couldn't.  I called tech support and was told to press "copy," then press "settings," and then scroll down to "collate."  However, although there is a down arrow, it will not allow me to scroll down below the last entry on the "settings" screen, which is "quality."

 

The only entries on my "settings" screen are: "HP Copy fix," "ID Copy," "Resize," and "Quality."   No "collate," or any other option.

 

Before purchasing the 8600 Pro Plus I compared the features with the 8600 Premium and I was led to believe the only difference between the two printers was the second tray on the Premium.  Now, I'm beginning to wonder whether there are still other undisclosed differences which, had I known, might have made the difference between my purchase of the Pro Plus and the Premium.

 

Thoughts?

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rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 9 of 41 (2,892 Views)

Re: HP 8600: turn off the memory chip

As a postscript, when I copy a document, it copies in the reverse order.  In other words, last page on top.  I thought this was odd, but tech support told me the Pro Plus only copies in reverse order; if I want to copy in the normal order, I have to reverse the document in the feeder, which makes no sense.  BTW, I seem to recall a prececessor model I had (the 8500 Premier) copies in the normal order.

Distinguished Professor
DevRao
Posts: 2,663
Member Since: ‎02-03-2010
Message 10 of 41 (2,891 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

You are correctly selected the front panel options.

Settings have these following options and need to press down arrow:

1) HP Copy Fix

2) ID Copy

3) Resize

4) Quality

5) Paper Size

6) Collate

7) Margin Shift

8) Crop

9) Copy Preview

10) Tray Select

11) Enhancements

12) Set as New defaults

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
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