Question
HP 8600: turn off the memory chip
Replies (40)
Reply
 
Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 21 of 41 (950 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

After you press and hold for 5 secs printer will turn off, at that time you need to press BL buttons exactly where those buttons were lit when it was turned on.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Tutor
rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 22 of 41 (948 Views)

Re: HP 8600: turn off the memory chip

I am still unable to find the "BL" buttons you refer to.  I don't see any buttons labelled "BL," either before or after I turn the printer off.

Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 23 of 41 (941 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

Sorry for the delay

BL button refers to bottom left button which is back button when printer is on, you need to press as mentioned earlier at the exact location where back button was lit in order to access menu.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Tutor
rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 24 of 41 (939 Views)

Re: HP 8600: turn off the memory chip

Tried to follow your directions but it didn't work.  I'm going to call HP Tech Support, as I am now convinced there is a printer defect.  Thanks for the help.

Tutor
rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 25 of 41 (924 Views)

Re: HP 8600: turn off the memory chip

DevRao, I spoke with HP and they confirmed that the touchpad on my printer is, indeed, defective.  HP is sending me a new machine.  Thanks again for the help.

Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 26 of 41 (922 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

Its good to know the issue has been rectified and HP is replacing the printer for you. If any issue do post again.

Thank you.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Tutor
rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 27 of 41 (899 Views)

Re: HP 8600: turn off the memory chip

[ Edited ]

DevRao, I am pleased to report that HP sent me a brand new replacement printer.  The touch screen features work fine on the new machine and I am now able to access "memory chip," "collate,"  and a host of other options.  This confirms that the touch screen on my old machine was defective.

 

This will further confirm that the HP 8600 Pro Plus has the same features as the HP 8600 Premium, save the absence of a second tray.

 

BTW, some manufacturers of cartridge refill ink suggest that you should turn off the memory chip in order to get the cartridge to work once you have refilled it.

 

Regards.

Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 28 of 41 (887 Views)

Re: HP 8600: turn off the memory chip

Hi,

 

Feels good that you have a working printer now. Memory chip logs information about cartridge if you are using refilled cartridge turning it off is good option.

 

NOTE: HP doesnot recommend use of refilled cartridge.

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
Tutor
rwm-rwm
Posts: 16
Member Since: ‎09-03-2012
Message 29 of 41 (885 Views)

Re: HP 8600: turn off the memory chip

[ Edited ]

While I have been a loyal customer of HP products for years and generally like the quality and price of its printers, I have always been troubled by the price of its ink cartridges.  I don't think it would come as any surprise that HP makes its real money not from the sale of printers but from the sale of ink cartridges.

 

I know that HP discourages the use of refill cartridges (which makes sense, given its profit incentive from the sale of HP ink cartridges), but I do believe there are other manufacturers that sell refill ink of high quality that work just fine in an HP printer.

 

HP needs to come up with a better plan to remain competitive with respect to the price of its ink cartridges.  I know it recently had a "two for the price of one" sale, which was a move in the right direction.  However, the sale was short-lived and gone in a flash.  HP needs to have more sales like that which are longer lived.

 

Sorry for the diversion from the main topic of the thread.

 

Cheers. 

Distinguished Professor
DevRao
Posts: 2,736
Member Since: ‎02-03-2010
Message 30 of 41 (879 Views)

Re: HP 8600: turn off the memory chip

Hi rwm-rwm,

 

Thanks for the feedback will try to forward the same.

 

 

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution"
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation