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Honor Student
Posts: 2
Member Since: ‎07-17-2012
Message 1 of 11 (4,154 Views)
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HP C5280 has a print cartridge error and says Refer to printer documentation.

My HP C5280 printer just quit printing and has the above error message.  I have always used HP cartridges.  The black is 74XL with an expiry 2014/01/14 and the color is a 75XL expiry 2012/05/31. 

 

Is the problem because the color cartridge has expired or is there another issue?

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Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

Yes I would venture to say that is the cause of the error message. However, to make sure try this:

 

Remove the expired cartridge. Now with the power still on, remove the power from the back of the printer. Wait at least 30 seconds, then connect  the power cord back into the printer. Turn the printer on. Put that cartridge back on and see if the message clears. If not then it is the cartridge.

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Professor
Posts: 2,530
Member Since: ‎08-12-2009
Message 2 of 11 (4,111 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

Yes I would venture to say that is the cause of the error message. However, to make sure try this:

 

Remove the expired cartridge. Now with the power still on, remove the power from the back of the printer. Wait at least 30 seconds, then connect  the power cord back into the printer. Turn the printer on. Put that cartridge back on and see if the message clears. If not then it is the cartridge.

007OHMSS

I was a support engineer for HP.

If the advice resolved the situation, please mark it as a solution. Thank you.
Student
Posts: 1
Member Since: ‎08-12-2012
Message 3 of 11 (4,044 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

What if your cartridges arent out of date? mine are in date but it keeps giving me the same error message?

Honor Student
Posts: 2
Member Since: ‎07-17-2012
Message 4 of 11 (4,023 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

I changed the expired color cartridge, the error message cleared itself and the printer worked.   Other than that I don't know what I can suggest.   

Student
Posts: 1
Member Since: ‎10-17-2012
Message 5 of 11 (3,680 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

Believe my 74xl cartridge should be replaced due to lack of ink.  However, if I changed the "Printing Prederences" to "Print in color", should the printer still print?

Honor Student
Posts: 2
Member Since: ‎08-29-2013
Message 6 of 11 (2,691 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

I have the same problem!  I don't see anyones reply and have searched and searched for answers but all I see is the same question.

 

Did you get an answer?

Honor Student
Posts: 2
Member Since: ‎08-29-2013
Message 7 of 11 (2,690 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

By the way...I refuse to buy a new printer.  I have way too much ink invested in it.

Student
Posts: 1
Member Since: ‎10-20-2013
Message 8 of 11 (2,466 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

What does this mean and how do I get printer to work?????

HP Support Agent
Posts: 6,723
Member Since: ‎09-03-2013
Message 9 of 11 (2,452 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

Hello everyone,  sorry to see that you are all having basically the same error.  I have found a document that I think will help.  Please click on the link that I am providing and follow the instructions.  http://goo.gl/AgIDfD

 

If this does NOT resolve the issue, please write back and I will continue to do more research on this for you all.  Sorry for the inconvenience on this matter.

 

Thanks in advance

 

 

Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.


W a t e r b o y 71
I work on behalf of HP
Student
Posts: 1
Member Since: ‎07-02-2014
Message 10 of 11 (1,575 Views)

Re: HP C5280 has a print cartridge error and says Refer to printer documentation.

Cartridges are not expired.  What do I do to fix this problem?

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