07-17-2012 04:46 PM
My HP C5280 printer just quit printing and has the above error message. I have always used HP cartridges. The black is 74XL with an expiry 2014/01/14 and the color is a 75XL expiry 2012/05/31.
Is the problem because the color cartridge has expired or is there another issue?
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07-23-2012 12:25 PM
Yes I would venture to say that is the cause of the error message. However, to make sure try this:
Remove the expired cartridge. Now with the power still on, remove the power from the back of the printer. Wait at least 30 seconds, then connect the power cord back into the printer. Turn the printer on. Put that cartridge back on and see if the message clears. If not then it is the cartridge.
I was a support engineer for HP.
If the advice resolved the situation, please mark it as a solution. Thank you.
08-13-2012 10:34 AM
I changed the expired color cartridge, the error message cleared itself and the printer worked. Other than that I don't know what I can suggest.
10-17-2012 08:46 AM
Believe my 74xl cartridge should be replaced due to lack of ink. However, if I changed the "Printing Prederences" to "Print in color", should the printer still print?
08-29-2013 07:00 PM
I have the same problem! I don't see anyones reply and have searched and searched for answers but all I see is the same question.
Did you get an answer?
10-22-2013 09:15 AM
Hello everyone, sorry to see that you are all having basically the same error. I have found a document that I think will help. Please click on the link that I am providing and follow the instructions. http://goo.gl/AgIDfD
If this does NOT resolve the issue, please write back and I will continue to do more research on this for you all. Sorry for the inconvenience on this matter.
Thanks in advance