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Honor Student
SRGoble
Posts: 2
Member Since: ‎08-07-2012
Message 1 of 8 (1,730 Views)

HP C6380 Printer won't print black

My printer won't print black even when I changed the "black" cartridge. The photo "black" cartidge is depleted as well. Does this cartidge have to have ink as well even though I am not printing photos? Is there a way to disable this cartridge? seems like a waste of ink if just printing documents.

 

Feedback greatly appreciated.

Distinguished Professor
Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 2 of 8 (1,712 Views)

Re: HP C6380 Printer won't print black

Printers with a separate printhead and ink cartridges need all the cartridges to print. If they were allowed to print in black ink only the printhead which would be expecting to pull ink out of the empty cartridges when servicing the printer would get air instead of ink and could clog the printheads on the machine or dry them out.  For futher reading on the all the ways inkjet printers use inl to service the printer here is a link. http://h10060.www1.hp.com/pageyield/en-019/articles/howInkIsUsed.html?cCode=us

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Honor Student
ldw1927
Posts: 2
Member Since: ‎01-08-2013
Message 3 of 8 (1,598 Views)

Re: HP C6380 Printer won't print black

I had the same problem with my HP C6380. I tried washing the printer head twice and no help.

So with nothing to lose I tried good old  WD40. I sprayed in where the ink heads sets, wiped off

the head of excess WD40, cleaned contacts, put head and ink back in.PRINTS LIKE NEW.

 

                                                        Good Luck

Grad Student
aks3621
Posts: 241
Member Since: ‎01-04-2013
Message 4 of 8 (1,577 Views)

Re: HP C6380 Printer won't print black

http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01497968&cc=us&dlc=en&lc=en&product=3560280&tmp...

 

Please follow the above link to solve the issue with the black ink. This should help.

 

I am an employee of HP.

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Student
martruj91
Posts: 1
Member Since: ‎01-24-2013
Message 5 of 8 (1,534 Views)

Re: HP C6380 Printer won't print black

I have a C6380 All-in-One and it won't print; Tried all the suggestions but the alignment says "Alignment Failed", tried cleaning printheads and the prints is still fuzzy. I have new HP cartridges but can't get my printer to work.  Please some one HELP!

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Shirlzz1
Posts: 3,242
Member Since: ‎12-12-2011
Message 6 of 8 (1,505 Views)

Re: HP C6380 Printer won't print black

 

@martruj91- Here is a link that addresses the alignment failed error that you are getting on the printer for you to try in addition to the document for fuzzy printer that aks3621 supplied.  This document will provide additional steps that were not in the other one such as manual cleaning of the printhead and how to do a hard reset on the printer. I hope that this helps. 

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Honor Student
ldw1927
Posts: 2
Member Since: ‎01-08-2013
Message 7 of 8 (1,496 Views)

Re: HP C6380 Printer won't print black

I also HP answers and none worked, I then again took out the printer head and got out my spray can of WD40. I sprayed the screens where the ink sets looked clean. Wiped the head off and put back into printer. Instaled ink, run head cleaner, and now my printer runs like new. GOOD LUCK!

 

LDW

Student
Radar4U
Posts: 1
Member Since: ‎04-28-2014
Message 8 of 8 (395 Views)

Re: HP C6380 Printer won't print black

I tried WD 40 in a last ditch effort per your sugestion and it went back to printing. Thanks

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