Question
Reply
 
TJS Honor Student
Honor Student
TJS
Posts: 3
Member Since: ‎03-18-2012
Message 1 of 2 (115 Views)

HP Color Printer B8550 Printhead error msg

Printer worked normal until yesterday. When powered on printhead slammed sides, and film guide 1/4" high that goes behind printhead assembly came undone on left side. I was able to reattach film guide.

 

Error: 0x61000016.

Printhead incompatible or damaged.

 

Using alcohol cleaned printhead/ soaked printhead/ cleaned contacts.

Ink cartridges are new or recently new. Cleaned them as well.

 

My use is moderate mostly photos.

 

Is this a machine problem or just a printhead issue needing a new printhead?

 

Thanks,

Tony

Regents Professor
lions99
Posts: 5,461
Member Since: ‎09-16-2011
Message 2 of 2 (106 Views)

Re: HP Color Printer B8550 Printhead error msg

Hello,

 

I would suggest following this document, which will show you how to resolve this issue.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation