Posts: 1
Member Since: ‎01-19-2014
Message 1 of 2 (862 Views)

HP Deskjet 1050 J410 not printing in black and white

I'm trying to print a word document and the characters are printing in a grey color. I downloaded HP Print and Scan Doctor and printed a test page. According to the screen, the first bar shoud be a dark black and it's not. I need help!!!  





HP Support Agent
Posts: 12,360
Member Since: ‎09-03-2013
Message 2 of 2 (823 Views)

Re: HP Deskjet 1050 J410 not printing in black and white

Hi Phoenix_81,


Welcome to the HP Forums, I hope you enjoy your experience!


I understand the text is printing in grey.
I will be happy to help you.


I have provided a document for Troubleshooting Print Quality Issues. It will provide steps for determining the cause of the black not printing correctly and how to resolve the issue.


I believe that this will provide a resolution to your issue. Thank you.


I work on behalf of HP

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