01-19-2014 12:31 PM
I'm trying to print a word document and the characters are printing in a grey color. I downloaded HP Print and Scan Doctor and printed a test page. According to the screen, the first bar shoud be a dark black and it's not. I need help!!!
01-28-2014 08:37 AM
Welcome to the HP Forums, I hope you enjoy your experience!
I understand the text is printing in grey.
I will be happy to help you.
I have provided a document for Troubleshooting Print Quality Issues. It will provide steps for determining the cause of the black not printing correctly and how to resolve the issue.
I believe that this will provide a resolution to your issue. Thank you.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies