06-15-2014 12:51 AM
I have HP Deskjet Ink Advantage 2515 All-in-One Printer(cz280b). But whenever my printer is on a orange colour ! blink on printer and on desktop show Ink Cartridge Failure( either Black or tri-colour alternatively). I open the cartridges and place it again. Then alignment the pages correctly.after that I can print my document.Everytime my ptinter behave like this. Both Cartridges have not expired (678 Black Ink Cartridge-2014/12/01)(678 Tri-color Ink Cartridge-2014/11/05).Both Cartridges create same problem.
I buy this printer on 10/08/2013 from a retailer. Now what ca I do ?
please solve my problem...
06-17-2014 11:04 AM
I would like to help you with your Deskjet 2515. Please complete all of the suggested solutions in the following document; A 'Cartridge Problem,' 'Ink Cartridge Failure,' 'Incompatible Ink Cartridges,' or 'Cartridge Missing.... Although you may not see any of the error messages in the document title, the solutions offered may resolve the issue you are experiencing.
If the issue persists, I recommend calling HP and letting the know the issue as well as the steps you have already completed. It may be helpful to even let them know you completed all of the steps in HP document #c03368592.
If you are in Canada or US call 800 474 6836, or you can Contact HP Worldwide.
HP printers generally have a 1 year warranty from their purchase date, you can verify the warranty using the following link if you would like; warranty check.
I hope this helps.