07-02-2014 12:27 PM
Hi everyone! My son was given this printer (new) from his cyber school. We set it up (it came with the HP ink already) and it doesn't print in black ink. Actually, when I first tried to print something it came out what I'm guessing is grayscale. So I went into advanced properties and put in black ink only. I didn't see a color option?
Okay so I put it on that and try to print and it doesn't print at all. Suggestions?
07-03-2014 12:43 PM
Hello Dragonomine! Welcome to the forums
I read your post about how your sons new Deskjet 3015 will not print in black ink. I will certainly give you my best suggestions for this issue!
I would suggest that you try all of the steps listed in this recommend guide for the problem you're having with the black not printing:
If you have tried all of the steps and the black ink is still not printing, contact HP directly for your next option with them. They may see fit a replacement unit.
If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.
Thank you for visiting and posting in the forums!
Have a wonderful Thursday