Posts: 1
Member Since: ‎07-02-2014
Message 1 of 2 (517 Views)

HP Deskjet 3510 black in not printing

Hi everyone!  My son was given this printer (new) from his cyber school.  We set it up (it came with the HP ink already) and it doesn't print in black ink.  Actually, when I first tried to print something it came out what I'm guessing is grayscale. So I went into advanced properties and put in black ink only.  I didn't see a color option?  ink.jpg

Okay so I put it on that and try to print and it doesn't print at all.  Suggestions?

HP Support Agent
Posts: 8,457
Member Since: ‎09-02-2013
Message 2 of 2 (499 Views)

Re: HP Deskjet 3510 black in not printing

Hello Dragonomine! Welcome to the forums:smileylol:



I read your post about how your sons new Deskjet 3015 will not print in black ink. I will certainly give you my best suggestions for this issue!


I would suggest that you try all of the steps listed in this recommend guide for the problem you're having with the black not printing:


Fixing Ink Streaks, Faded Prints, and Other Common Print Quality Problems



If you have tried all of the steps and the black ink is still not printing, contact HP directly for your next option with them. They may see fit a replacement unit.


If you are calling within North America, the number is 1-800-474-6836 and for all other regions: click here.


Thank you for visiting and posting in the forums!


Have a wonderful Thursday:smileyhappy:


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