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benperth
Posts: 2
Member Since: ‎08-29-2013
Message 1 of 32 (28,797 Views)
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HP Deskjet 3520 - Won't print Black text

I have a Deskjet 3520 printer.  I have installed new HP ink cartridges, printing in colour works fine, but the black will not print.  Even if I force black only in preferences to print greyscale nothing comes out.  The print head moves back and forth and sounds like it is printing but the page is blank.  I have also run the clean heads cycle. 

 

Please help!

 

Cheers, Ben

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garytech1
Posts: 4,641
Member Since: ‎01-11-2012
Message 2 of 32 (28,786 Views)

Re: HP Deskjet 3520 - Won't print Black text

HI benperth,

 

I see that you're having problems with your printer printing in black.  I would take a look at the document below.

 

 

Print Quality

 

 

 

Let me know how it goes.  

Top Student
benperth
Posts: 2
Member Since: ‎08-29-2013
Message 3 of 32 (28,781 Views)

Re: HP Deskjet 3520 - Won't print Black text

Thanks, but it didn't work. I tried everything. Can i remove the printhead and clean it manually? 

Top Student
anorris73
Posts: 1
Member Since: ‎08-31-2013
Message 4 of 32 (28,769 Views)

Re: HP Deskjet 3520 - Won't print Black text

I am having the same problem and am interested in a further response. 

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Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 5 of 32 (28,610 Views)

Re: HP Deskjet 3520 - Won't print Black text


benperth wrote:

Thanks, but it didn't work. I tried everything. Can i remove the printhead and clean it manually? 


The printhead on this printer can't be removed. Have you verified the ink levels are good & run a couple of Printhead cleans? If that doesn't solve it I would definitely recommend contacting HP Phone Support as you may require a replacement printer.

 

Please let us know how you get on

Thanks, Ciara

 

Black not printing

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025

 

Phone no.s

http://welcome.hp.com/country/us/en/wwcontact_us.html

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 6 of 32 (28,480 Views)

Re: HP Deskjet 3520 - Won't print Black text

Hi folks, just wondering if you got this resolved? (via troubleshooting or a new printer)

Thanks

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Top Student
MYYEO
Posts: 2
Member Since: ‎11-02-2013
Message 7 of 32 (28,254 Views)

Re: HP Deskjet 3520 - Won't print Black text

Hi, I guess im facing the same issue right here..

 

my printer all of sudden do not print the black text. 


However it does still able to print color.

 

Kindly assist if i were to bring it down to a service center at my country.

 

Thanks

Top Student
MYYEO
Posts: 2
Member Since: ‎11-02-2013
Message 8 of 32 (28,222 Views)

Re: HP Deskjet 3520 - Won't print Black text

Hi All,

 

My issue seems to get fixed after i ran a "Clean printer" options available.

If you guys having this problem, why not try cleaning ?

 

Regards

 

MY YEO

 

Regents Professor
Ciara_B
Posts: 6,396
Member Since: ‎11-27-2009
Message 9 of 32 (28,213 Views)

Re: HP Deskjet 3520 - Won't print Black text

Hi MYYEO

Glad to hear the printhead clean solved the issue for you.

Ciara

Although I am an HP employee, I am speaking for myself and not for HP.
Twitter: @Ciara_B_HP
Tutor
Lorjac
Posts: 7
Member Since: ‎09-22-2012
Message 10 of 32 (27,802 Views)

Re: HP Deskjet 3520 - Won't print Black text

My printer deskjet 3522 will not print black all of a sudden.  The cartridge is almost full.  I tried all the suggestions.  My printer is only 13 months old.  

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