08-29-2013 01:19 PM
I have a Deskjet 3520 printer. I have installed new HP ink cartridges, printing in colour works fine, but the black will not print. Even if I force black only in preferences to print greyscale nothing comes out. The print head moves back and forth and sounds like it is printing but the page is blank. I have also run the clean heads cycle.
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08-30-2013 07:15 AM
I see that you're having problems with your printer printing in black. I would take a look at the document below.
Let me know how it goes.
10-03-2013 02:12 AM
Thanks, but it didn't work. I tried everything. Can i remove the printhead and clean it manually?
The printhead on this printer can't be removed. Have you verified the ink levels are good & run a couple of Printhead cleans? If that doesn't solve it I would definitely recommend contacting HP Phone Support as you may require a replacement printer.
Please let us know how you get on
Black not printing
10-15-2013 09:45 AM
Hi folks, just wondering if you got this resolved? (via troubleshooting or a new printer)
11-02-2013 11:25 PM
Hi, I guess im facing the same issue right here..
my printer all of sudden do not print the black text.
However it does still able to print color.
Kindly assist if i were to bring it down to a service center at my country.
11-04-2013 03:41 AM
Glad to hear the printhead clean solved the issue for you.