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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎09-09-2013 06:10 AM

HP Recommended

Hi everyone,

Have had my HP Deskjet 3520 since Dec 2012 but of late the yellow and black printheads have given up on me.
Blue and Cyan are fine. I did the printer status report and nozzle check, cleaned the printheads but no dice.

 

The yellow cartridge is low but there's been no warning to change it and there's enough of the other 3. 
My OS is Windows 8 😕

Would greatly appreciate your help, thanks

4 REPLIES 4

‎09-10-2013 08:56 AM - last edited on ‎04-20-2016 09:12 AM by HP Administrator

HP Recommended

Check if the catridges are properly vented :  Solution 6  >  Step 3  of this link:

http://support.hp.com/us-en/document/c03246664

 

Try step 4 and 5 again.

 

I work for HP but my posts and replies are my own.

Have a good day. 

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‎09-10-2013 09:00 AM - last edited on ‎04-20-2016 09:12 AM by HP Administrator

HP Recommended

I am sorry to hear that the black is not printing. Do the following:

 

1) If the yellow cartridge is low on ink, please install a new yellow cartridge.

2) Ensure the vent on the cartridge is not clogged. See 'Step three: Make sure that the cartridges are properly vented' in the following document:

 

http://support.hp.com/us-en/document/c03246664

 

Finally, clean the printhead one more time. If the nozzles are badly clogged, then you may need multiple printhead cleanings to recover the printhead.

 

If these steps do not resolve the issue, then the printer might need service. If the printer is under warranty, please contact HP support for assistance.

Say thanks by clicking the Thumbs up icon in the post
Please mark reply as "Accept as Solution" if it solved the problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP
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‎12-04-2013 08:38 AM

HP Recommended

Hi NSnake, just wondering if this is resolved? Is the printer in warranty?

 

 

Black not printing

http://h30434.www3.hp.com/t5/Ink-Toner-Cartridge-Printhead-Issues/Black-not-printing/m-p/2926025

I am speaking for myself and not for HP. Twitter: @Ciara_B_27
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‎07-27-2016 11:29 AM

HP Recommended

My printer 3520 won't print, should I connect cable  of printer to computer. Thank -You!: smiley mad:

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