Posts: 1
Member Since: ‎08-25-2014
Message 1 of 2 (143 Views)

HP ENVY 100remanufactured Cartridge

My HP ENVY 100 printer has worked in the past with HP remanufactured cartridges, but for the first time I am getting the INK CARTRIDGE FAILURE without the ability to get beyond that message.  These are both NEW cartridges purchased at Office Depot.  Previously, if I took the cartridge out and replaced it, I could get beyond that rejection.  Apparently not this time! I cannot get past the message, "Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges."  I cleaned the connections as advised and it did not solve the issue.  Any other solutions?


Posts: 25,168
Member Since: ‎11-17-2008
Message 2 of 2 (141 Views)

Re: HP ENVY 100remanufactured Cartridge

[ Edited ]

The document here may help resolve the issue, cleaning the cartridge contacts as shown in solution two may help.  


If not I would suggest returning the cartridge to Office Depot for a replacement.  It appears you have a defective cartridge, not unusual for third party cartridges.  See the document here for a study of third party cartridge reliability:



Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button ------------V

If my answer was helpful please click the "Thumbs Up" to say "Thank You"--V

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation