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Jojo1913
Posts: 1
Member Since: ‎08-25-2014
Message 1 of 2 (65 Views)

HP ENVY 100remanufactured Cartridge

My HP ENVY 100 printer has worked in the past with HP remanufactured cartridges, but for the first time I am getting the INK CARTRIDGE FAILURE without the ability to get beyond that message.  These are both NEW cartridges purchased at Office Depot.  Previously, if I took the cartridge out and replaced it, I could get beyond that rejection.  Apparently not this time! I cannot get past the message, "Cartridges listed above are damaged or have failed. Remove them and replace with new cartridges."  I cleaned the connections as advised and it did not solve the issue.  Any other solutions?

 

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Bob_Headrick
Posts: 16,322
Member Since: ‎11-17-2008
Message 2 of 2 (63 Views)

Re: HP ENVY 100remanufactured Cartridge

[ Edited ]

The document here may help resolve the issue, cleaning the cartridge contacts as shown in solution two may help.  

 

If not I would suggest returning the cartridge to Office Depot for a replacement.  It appears you have a defective cartridge, not unusual for third party cartridges.  See the document here for a study of third party cartridge reliability:  http://www.buyerslab.com/products/samples/HP-Inkjet-Cartridges-vs-Refilled-Cartridges.pdf

 

 

Bob Headrick, Microsoft MVP Windows Expert - Consumer,  HP Expert

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