04-14-2014 10:35 AM
Have you tried running a Cartridge Clean? If the issue recovers on a new cartridge then check the warranty ends date on the first cartridge (YYYY/MM/DD). If it's in warranty I'd suggest calling HP Support for a replacement
Troubleshooting print quality issues
04-15-2014 01:20 AM
So the same issue occurs on two different cartridges? If so I'd suggest calling HP Support as it's likely to be printer related.
- Printer Prints a Blank Page or Does Not Print Black or Color Ink for the HP Officejet 6500 All-in-One Printer Series
- What Is HP Instant Ink?
- HP Printers - Which Cartridges Work with My HP Printer?
- Replacing the Printhead for HP Officejet 6500 and 6500A All-in-One Printer Series
- Limited Warranty for HP Ink Cartridges and Customer-Replaceable Printheads for HP Inkjet Supplies